NiCE reviews

3.9

78% would recommend to a friend

(3,048 total reviews)
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Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,048 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
4.0
Nov 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Hybrid working is okay, and it is 3 days from home, 2 in the office. Car park is onsite and often not busy. Differing food or sweets on each day to encourage you into the office. Depending on where you work, some teams are really good to work with, while others can be isolating if you are only working with teams in another country.

Cons

Depending on where you work, some teams are really good to work with, while others can be isolating if you are only working with teams in another country. Central NICE IT team do their best to make your life hard work.

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NiCE Response
1y
Thank you for taking the time to review us. At NICE, we recognize that our employees have lives beyond their work and offer our NICE-FLEX hybrid model for ultimate flexibility. We wish you ongoing success in your career journey with us!
2.0
Nov 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Former CEO, Paul J, created an exceptional environment for steady growth (imagine always doing 32%+ cloud revenue growth every quarter) and sharing success with employees. This allows for happy employees to work hard for each other. - The extra star in review is because the business model with CCaaS / CX cloud will continue to grow and provide demand

Cons

Work-Life Balance and Employee Well-being - The company culture has led to stress-related health issues amongst employees, necessitating an on-site health clinic. Some managers and directors report difficulties maintaining a work-life balance due to frequent customer-related emergencies. Employment Stability and Transparency - Executives tout no layoffs, but that really means no severance package as workforce reductions continue and backfill reqs are transferred to other departments in a shell game as alternatives to formal layoffs. Performance Evaluation and Career Advancement - The performance evaluation system, while described as "pay for performance," uses a forced distribution curve. This approach ignores individual achievements and changes pay for performance to performance based on interpersonal relationships (good ole boys club) rather than objective performance data. Leadership and Management Style - Author and speaker Lencioni describes a skillful politician as "hungry and smart" but lacks humility. You can only find them with "dead bodies in their wake". There are a lot of skillful politicians in management right now. Cleverly ambitious, manipulative behavior that presents humility for self-gain (i.e. MVP of the team), and disrupts team cohesion are their calling cards. Organizational Priorities and Workload - Challenges with frequently changing priorities and an increasing number of events and outages. This contributes to workplace stress and affects overall job satisfaction. Communication and Trust Executive promises and actual delivery brings distrust in leadership. Open communication and open door policies sound good, but are used to hurt employees in performance reviews.

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NiCE Response
1y
Thank you for your review. We, at NICE, have multiple processes in place to review our employees' performance and reward them accordingly. We hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. Moreover, our employee surveys consistently show that there is great satisfaction with our managers and executive leadership. We wish you the best of luck with your future career journey!
5.0
Nov 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Good Peers Supportive Management and Leadership Innovative culture

Cons

Nothing as such during my time

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NiCE Response
1y
Thank you for taking the time to share your thoughts. Our employee surveys consistently show that there is great satisfaction with our managers and executive leadership. Moreover, our position as the market-leader also underscores the value we place on innovation and being at the forefront of new developments and technologies. We wish you the best of luck with your future career journey!
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Glassdoor has 3,216 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.