Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)
avatar

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Oct 28, 2015

Nespresso Corporate Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free lunch, intermittent (but often) swag giveaways, free coffee every month for your home, great machine discounts.

Cons

Innovation is discouraged, a lot of people seem to be complacent and live by a "clock-in/clock-out" policy, not everyone has drive or ambition, you can easily be swallowed by the red tape and long overly corporate time tables for promotions, raises, and bonuses.

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Nespresso Response
10y
Hello, thank you for your comments. While I respect your point of view, I don’t share the same thinking. Our people are very passionate and engaged. I can feel this energy in the company from our people. Yes, there may be some people who may not be; however, I see this as a very small percentage. At Nespresso USA, innovation is one of our core values and important to our success. An example of this is the launch of DELIGHT. Its purpose is to collect innovative ideas from our Coffee Specialists in Boutiques and the CRC, and put them into practice to better serve our customers and employees. At corporate level, employees can freely bring ideas to the table to be discussed with their managers and me. Our company’s practice is to conduct annual performance evaluations, and from these results, provide salary increases, pay bonuses, and do any promotions on a scheduled yearly basis. Many companies in the US including Nestlé follow this approach. In addition, our Omni-Channel teams also have quarterly bonus payouts to be align with our business results. In my view, we have a strong rewards practice. Thank you for your feedback. Guillaume Le Cunff President @Nespresso USA
1.0
Oct 18, 2015

N/A

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I stand by the product. The coffee, machines, and most accessories are good.

Cons

Management, if that's what you want to call them, consists of the most unprofessional & lazy group of people, with the exception of a few. When you first get hired, they make it seem like you have the most important job if you work directly with customers. They also insist that there is endless room to grow within the company. The longer I worked here, I realized that this was definitely not true. You have no room to grow whether you ask for additional duties or apply for another position after exceeding your goals in your current position. How many times does one have to prove themselves before they're acknowledged or given an opportunity to excel? If you're not a friend or family member, you are out of luck. If you're not part of the clique that does absolutely nothing all day and acts fake and friendly with everyone, you're on your own. If you come to work and do a good job and mind your own business, it's not enough. The company acts like they care about your opinion & even created a platform for us to voice our concerns, but nothing changes. This company does not evolve. The tools we use to complete daily tasks are ancient. This company acts like they care about the customer experience, but all they care about are sales and everything being black or white with no gray areas. Bonuses are never given on time and the way they're calculated is unfair. No one is understanding about minor lateness. The company grades people on the phone like they are incompetent. The facilities manager does not respond to simple emails. If you have little to no experience in something and you're related to someone already at Nespresso, you won't be denied.

2.0
Oct 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Good salary, the schedule is somehow flexible..... .... ..... That could be all tgat i can say. Thank you... M.

Cons

Improving your sales skills.. To learn how to work within a team. You can appreciate there to find a nice coworker

Viewing 1750 - 1752 of 1,871 Reviews

Glassdoor has 3,221 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.