Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 184 reviews)); "Pay is good and is widely flexible" ((in 126 reviews)); "Good Colleagues, Free Coffee, Able to learn coffee knowledge" ((in 124 reviews)); "Good salaries and bonuses." ((in 81 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 154 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 20 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

Buenos Aires , Vicente López , Córdoba

Nespresso reviews

3.8

74% would recommend to a friend

(1,874 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Sep 17, 2018

I don't recommend

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working in an international environment

Cons

Total disorganization, high pressure on employees

2.0

Sep 15, 2018

Toxic place

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great products, free coffee, good company to have on your CV

Cons

Very political, incompetent and dishonest management, lots of pressure and bad decision making. No recognition or promotion on merit but based on who you know. No personal development, it is all about being at the service of senior management. Located in Gatwick so social gathering after work.

3.0

Aug 8, 2018

Boutique Coffee Specialist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Two free machines a year -$300 Credit to use towards coffee, machines and accessories stacked with a discount -PT 30 positions get benefits

Cons

-BE SICK-BEWARE the point system. If you're ill even with a note from a doctor recommending you to stay home or in hospital you WILL collect points against you for being sick leading to your termination. (Policy says doctors notes not accepted) -Not many options to move up -Company is very inconsistent with policies or coffee releases, pretty much nothing is certain -NESSOFT the software used is used by all the boutiques and it freezes and is so slow -Outdated payment system (seperate credit card system from POS and no split payments with cash and card)

Nespresso Response

7y

Dear Boutique Coffee Specialist, We are proud to offer competitive benefit programs and great perks to our employees besides those you listed we have numerous others; trips to coffee farms and much more. We value your opinion, however, I would like to list some healthy feedback and disagreement to your posting. With new technologies in place for 2019, we are certain our software programs will have stronger capabilities and accommodate prompt service within our boutiques. As Club Members are our top priority, we want to ensure the best possible experience. Our people are key to our success, and many of our employees have grown with us. I encourage you to reach out to your HR Manager to discuss your career aspirations, also, was this listed on your Personal Development Goal report? We strive to develop and promote our talent from within. The internal transfer and promotion rate for salaried employees last year was 70%, which is a big success. Hourly employee promotion rate scored high as well. Regarding doctor’s notes and sick policy, I suggest all employees check with their HR Manager. Please reach out directly to me if you would like to discuss further, happy to listen. My best regards, Guillaume Le Cunff President & CEO, Nespresso USA

Viewing 169 - 171 of 1,874 Reviews

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