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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,875 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      68% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Reviews by job title

      2K reviews
      4.0
      Dec 21, 2023

      Great Job Experience for students

      Client associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Understanding and accommodating management, constant motivation to achieve the sales goals

      Cons

      Highly correlated with the client behavior

      avatar
      Nespresso Response
      2y
      Hello, We are truly grateful for the feedback you have shared about your experience with us. It is always rewarding to know that our efforts to support and motivate our employees are being recognized and appreciated. Regarding the cons, we appreciate your feedback on this matter, as it allows us to further enhance our customer service approach. At Nespresso, we are committed to exploring innovative ways to provide additional support and resources to our team, enabling them to effectively navigate and exceed customer expectations. Please feel free to share any further feedback with your former local HR team to help us enhance the experience for our employees. We wish you all the best in your future endeavors. Thank you.
      5.0
      Dec 19, 2023

      Great

      Brand ambassador
      Recommend
      CEO approval
      Business Outlook

      Pros

      All good. Only issue was the agencies that took over

      Cons

      Weekend hours were not changeable

      avatar
      Nespresso Response
      2y
      Hello, Thank you for sharing your review with us. It is a pleasure to know that your overall impression of working at Nespresso is a favorable one. We are building an environment that creates positive disruption and empowers our people to win. Regarding the cons you mentioned, it is upsetting that you were not satisfied with your schedule. We always strive to find the right balance between the customer and business needs and flexible work hours of our teams. We would like to hear more from you to look into your concerns, so that we can improve. Please feel free to contact your former local HR team. We wish you much success with your future endeavors. Thank you.
      2.0
      Dec 18, 2023

      High Expectations, Tight Resources

      Head of cx & insights manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Nespresso offers career development, competitive financial incentives, employee discounts, a positive and inclusive culture, sustainability focus, innovation opportunities, global brand recognition, diverse workforce, flexible work arrangements, and an empowering environment, making it a rewarding and dynamic workplace.

      Cons

      It involves navigating many resource constraints, impacting the execution of marketing strategies despite the brand's established status. My team faced high expectations due to the brand's renown, adding pressure to perform at a consistently high level. This demanding environment, characterized by intense pressure and continuous demands for excellence, increased burnouts,

      avatar
      Nespresso Response
      2y
      Hello, Thank you for sharing your review with us. We are glad to know that you value all the positives you mentioned. At Nespresso, we recognize importance of professional growth and are happy to support everyone in their professional journey. In addition to this, we strive to create a caring environment where people respect, help and inspire each other to grow and succeed. Regarding the cons you mentioned, it is disappointing to read that you and your team felt pressure at work. We greatly appreciate the efforts of our employees in providing quality service. At our company, we are consistently seeking to improve and innovate our operations to ensure that our people feel comfortable, well-informed, and supported on every level. Your input is essential in helping us recognize areas where improvements are needed, and you are always welcome to communicate more specific concerns to your former local HR team. Wishing you well in future endeavors. Thank you.
      Viewing 418 - 420 of 1,875 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,230 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.