Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)
avatar

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Jan 21, 2024
Recommend
CEO approval
Business Outlook

Pros

— great management, focus and company values

Cons

— none so far, hoping they keep competing

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Nespresso Response
2y
Hello Colleague, Thank you for taking the time to share your positive experience at Nespresso. It's wonderful to hear that you are satisfied with our management team and recognize the values we preach. We are committed to providing an empowering and supportive working environment for all our employees, and it makes us happy to realize that we are meeting your expectations. We appreciate your loyalty and contribution to the company, and will provide this feedback to the respective team. Wishing you the best of luck in your journey with us. Thank you.
5.0
Jan 18, 2024

Great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

surrounded by good people and lot of learning opportunities if you want more

Cons

depending on your interest, your team and line manager, you may have different experiences but it's same for the other companies.

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Nespresso Response
2y
Hello Colleague, Thank you for taking the time to let us know about your experience at Nespresso. We appreciate your honest perspective, and we're pleased to hear that you have found value in being surrounded by good colleagues and having numerous learning opportunities. Regarding the mentioned cons, we acknowledge that the employee experience can vary based on individual interests, team dynamics, and line management, and we appreciate your understanding. Nevertheless, we are committed to creating an environment where all employees can thrive and find fulfillment in their roles. If there are dome specific areas you believe need improvement or if you have suggestions on how we can enhance the overall employee experience, we encourage you to reach out to your management or the HR team. Wishing you continued success at Nespresso. Thank you.
1.0
Jan 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Free coffee in store as employee perks. Approximately $100 coffee credit to buy your own coffee from Nespresso. Promotes sustainability.

Cons

Overworked as store/s are always short staffed. No sitting aside from break periods, hence long standing hours (approx. 6 hours per shift). Low salary. Only one small toilet. Back of store and kitchen are filthy. Office space and back of store is cramped. No lifting devices to lift pallets or heavy boxes (as management does not seem to care about having one). Lack of employee support. Negative vibes in the workplace for employees are always complaining about customers and managers. No professional training. Leads take matters personally when ideas or opinions go against their beliefs.

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Nespresso Response
2y
Hello, Thank you for sharing your insights about your experience at Nespresso. We're pleased to know that you value the employee perks as we strive to provide benefits that enhance the overall employee experience, as well as take pride in promoting sustainability as a key aspect of our brand. Regarding the areas of improvement you outlined, it's upsetting that your experience was not entirely positive. We recognize the importance of maintaining a balanced workload and ensuring that our employees have adequate support and that our stores are appropriately staffed to meet the demands of our customers. Concerning the absence of lifting devices, we are sorry for any inconvenience this may have caused. Our goal is to provide the necessary resources for our people to perform their duties safely and efficiently by offering comprehensive training and leadership support. We value your input and will use it to make necessary improvements. To deliver your feedback and make Nespresso great working environment, we would appreciate you reaching out to the former HR team for additional details. Wishing you good luck in your future endeavors. Thank you.
Viewing 400 - 402 of 1,875 Reviews

Glassdoor has 3,228 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.