NEXT reviews

Thank you for sharing your candid feedback. We’re truly sorry to hear that your experience at NEXT has been so challenging, and we take your concerns very seriously. We never want anyone to feel the way you’ve described, and it's clear there are areas where we need to improve. Your concerns around work-life balance, high pressure, and lack of follow-up after staff surveys are important, and we are committed to addressing these issues. We understand that feeling unsupported and facing unrealistic expectations can be incredibly frustrating, and it's disappointing to hear that efforts to improve mental health and wellbeing have not translated into meaningful action for our team. We also recognise your concerns around HR processes and recruitment, and we will review these areas to ensure they are more responsive and transparent. We hear you on the need for updated ways of working, and your suggestions about better supporting staff, listening, and motivating teams are invaluable. While it's disheartening to read this feedback, we’re grateful for your honesty and will continue working to make NEXT a better place to work for everyone. Thank you again for sharing your thoughts. We will reflect on your feedback to create meaningful change.