MuleSoft reviews

3.8

54% would recommend to a friend

(587 total reviews)
avatar

Brent Hayward

77% approve of CEO

42% positive business outlook

MuleSoft has an employee rating of 3.8 out of 5 stars, based on 587 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MuleSoft employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

587 reviews
1.0
Oct 6, 2016

Consultant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Right place right time, market opportunity

Cons

Product innovation struggling, bad mid level managers who either don't have experience or skills. Exec team has no idea how to build relations with customers and for most part are bad at following up. Senior leadership just knows how to give big talks to employees and have no idea where the reality is, how to make a customer successful. Not really investing in the skills required by customer success team. Absolute lack of technical chops in customer success is hindering scale of the organization and a lot of workload on Services team. Product has scalability issues. Really long hours and your work goes completely unappreciated.

avatar
MuleSoft Response
9y
I'm sorry for the difficulties you're experiencing. Please know that I would be happy to talk through your concerns anytime in person. As the MuleSoft product, the company, and our customer base have grown significantly over the past few years, so have the charter and required skills of the Customer Success team. The mission of Customer Success within MuleSoft is to be the ultimate advocates for our customers and ensure they achieve their outcomes with the MuleSoft solution, sometime through direct engagement and sometime by ensuring they are engaged with the right resources across MuleSoft. Technical enablement has not traditionally been a central part of the Customer Success skill-set but that is changing. We are now aggressively recruiting and hiring technical resources on both the architecture and product side and expect to be able to drive much more direct technical enablement out of Customer Success. Appreciate your candid feedback and more than happy to sit down and discuss this in person.
5.0
May 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Ive been at MuleSoft for about 3 years now and have learned a tremendous amount. I've also been promoted twice since I started. Management is receptive if you are ambitious and know the direction that you want to take your career. We are growing so fast, that a lot of new positions and opportunities can open up quickly.

Cons

Typical pains that fast growth companies face. There is a focus on managing, which is fine, but on some teams it seems like there is a lot of layers of unnecessary management

1.0
Mar 28, 2017

Nothing to learn here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, decent pay, stock Free lunch twice a week, well stocked kitchen Great location

Cons

Top technical talent have jumped the ship Hiring engr and product executives from traditional ERP companies was a big mistake. They have stalled product innovation Technology is difficult to learn quickly. No mentorship. Total chaos, failing product and recurrent complaints from customers Most of the time spent fixing bugs Sales driven organization. Lot of money spent on selling and marketing than on building product Lack of genuine attention to gender and racial diversity in leadership roles. Promotion based on nepotism and not actual results

avatar
MuleSoft Response
9y
I’m sorry to hear your feedback about the team and our culture. This is not the norm for us, in fact, mentoring is critical for us, and we have several programs in place to ensure that this is happening. We have specific growth and training plans for each person on our team, and each manager works with individuals on what areas they want to grow in and how they want to achieve that growth. Our technology is difficult to learn quickly, so it’s true that there’s a lot to learn depending on what part of the platform you’re working on, but we’d never leave someone to fend for themselves. These mentoring programs are part of the reason that much of our top talent has actually remained with us over the past few years, and we’re experiencing consistent high growth, even expanding to a development center in Mountain View where we’ve hired machine learning experts to continue spurring innovation. As we ship multiple major features every quarter while simultaneously growing our customer and usage base, we have to look not only at feature function but also focus on quality and scalability, driving interesting challenges in feature development, as well as quality and scale in a large distributed system. There’s a lot going on here, it’s true, but never at the detriment of our people or our customers.
Viewing 58 - 60 of 587 Reviews

Glassdoor has 678 MuleSoft reviews submitted anonymously by MuleSoft employees. Read employee reviews and ratings on Glassdoor to decide if MuleSoft is right for you.