MetLife reviews

Mistreatment of employees and a total lack of regard for customers. MetLife used to stand for customer service. Now customers are treated as a bother. People who are still employed in the Call Center are not allowed to help customers. The directive is to get the person off the phone in the least amount of time. The groups that have been outsourced overseas have nice people who answer the phones but they are clueless on how to understand someones problem. They are also not understanable when they speak. Met would be very happy if no one called for service. They treat customers and employees as if they had no right to service.

- High employee turnover - Punishing call volume; not a nanosecond to ponder the mysteries of life - Constant Microsoft Teams meetings with supervisors, including pointless 1on1 meetings to discuss your performance - Once had my supervisor tell me 'you talk to customers like they're not even human' because she felt I neglected to use the kind of prefabricated phrases management expects you to use even if the customer themselves is very satisfied and gives you a glowing review. - Myriad technical issues that upset customers and cause them serious hardship are rarely addressed