MetLife reviews

3.7

68% would recommend to a friend

(6,428 total reviews)
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Michel Khalaf

82% approve of CEO

68% positive business outlook

MetLife has an employee rating of 3.7 out of 5 stars, based on 6,428 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MetLife employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

6K reviews
1.0
Jul 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Working in security at MetLife was a highly rewarding experience. 95% of my colleagues were great, fostering a collaborative and supportive work environment. I successfully introduced five new technologies over four years. Streamlined numerous operations and engineering challenges within a complex regulatory environment.

Cons

I reported my direct manager twice to Employee Relations and had an escalation meeting scheduled with executive leadership. Consequently, I was let go under the guise of a reorganization while my current position was upgraded currently sitting vacant. I reported my manager for various issues including PTO denial after working long hours, promotion denial, poor program management, wasting thousands of hours of key vendors' time, gaslighting his own team and external partners, instructing me to stay in my lane and just keep the lights on, failing to address team concerns, blatant favoritism, and lack of respect for the time his team spends. Despite being a top performer at MetLife, previously receiving an "Exceeds Expectations" rating, it became clear after the reorganization that my new leader was only interested in maintaining the status quo and not making any waves until his turn for CISO, which was not a good fit for me. MetLife is supposed to have an anti-retaliation policy, and I fear for those I left behind, having personally recruited five people to the information security organization and managing a team of approximately 25 security engineers. My Employee Relations and ethics cases are still open, but the worst has already happened.

1.0
May 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Company benefits and paid time off.

Cons

Overworked and underpaid. Each claim you enter must takes hours on hours to complete. Once you enter a claim there are several task . I have been working in claims for over 10 years and never had a claims have requires the level of responsibilities and claim work up. Not to mention… meetings… its almost impossible to get work done with the amount of meetings that we are required to attend. Please run and dont look back id you are planning on coming to LTD. There is no such thing as work life balance. The amount of case loads per case manager is unbearable. I find myself working 12 hours restless days 5 days out of the week and coming in on my off days to get things done just to meet deadlines. When team members are on PTO you are required to work their case loads once and done which is so unfair because it just puts you behind your own work. Management is not understanding and operate as if they are overseeing robots. With the amount of hours I work weekly I could have 2 job and not to mention that the position is salary ….so no overtime for all the blood sweat and tears that you put in on the clock. Please run from this department. The turnover rate is high for a reason. I have witnessed several new hires quit after completion of training, because it is just to much responsibility.

3.0
Jan 24, 2024
Recommend
CEO approval
Business Outlook

Pros

- If you work on site, the building and amenities are great. Cafeteria (food was really good) on site, Starbucks, gym facilities, etc. - Plenty of room for growth it seemed - Lengthy training period All in all, it's a great culture. Great benefits. Decent to slightly above average pay.

Cons

The training period is long, but I would estimate that you leave training knowing about 40% of what you really need to know. It feels as though MetLife goes out of its way to confuse their own staff so that they're not overly helpful; a tactic to save money. That said, 1 month out of my training period, there were only 5 people remaining from my 15 person training class. 3 months post training, only 3. You leave training knowing so little but are assured through a company index that you will find the answers to your questions....true, but at the price of extended phone call times which hurt your metrics. The index has conflicting information which ensures you provide confusing information to the members. I can see this being a great company to work for in any other department that isn't public facing but they need to revitalize the systems they use, the training that they provide, and the post-training support needed for a complex industry like the insurance industry. Lastly, yes, the culture is great if you're excelling. MetLife is a sink or swim thing, they provide half the information you need (knowingly) and just wait for people to sink.

Viewing 199 - 201 of 6,428 Reviews

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