MetLife reviews

We are currently outsourcing our customer service to Costa Rica and we are forced to train the people who we believe will eventually take our jobs. Metlife changes our job duties and adds more work to make it impossible to get bonsues and extra points. They are very very strict on attendance. We only get 3 sick days per year where other companies in the Dayton Ohio area give 6 to 7 a year. We also opened a Global processing center in India and now all mail and corrospondence is sent over seas without the knowledge of our policy holders. They did offer identity resolution services to the policy holders if some how your identitity were to be stolen say by someone in India. The supervisors are always stressed and never ever have time to talk to the employees. To sum it up it is very disfunctional family in the customer response center in Dayton Ohio

New hires in the sales side of the company do not have a good enough income support while building their business. Often times there is too many meetings.