2.0
Feb 15, 2026
Recommend
CEO approval
Business Outlook
Pros
- Ability to earn more based on performance - Remote position
Cons
- High employee turnover - Punishing call volume; not a nanosecond to ponder the mysteries of life - Constant Microsoft Teams meetings with supervisors, including pointless 1on1 meetings to discuss your performance - Once had my supervisor tell me 'you talk to customers like they're not even human' because she felt I neglected to use the kind of prefabricated phrases management expects you to use even if the customer themselves is very satisfied and gives you a glowing review. - Myriad technical issues that upset customers and cause them serious hardship are rarely addressed