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      MetLife

      Engaged Employer

      MetLife reviews

      3.7

      68% would recommend to a friend

      (6,429 total reviews)
      avatar

      Michel Khalaf

      82% approve of CEO

      67% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.6

      Compensation and benefits

      3.4

      Career opportunities

      3.2

      Senior management

      MetLife has an employee rating of 3.7 out of 5 stars, based on 6,429 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MetLife employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      Mar 17, 2026

      Good Benefits

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits Tons of product offerings

      Cons

      Training unfocused Feedback wanted but not used Systems used creates a lot frustration for brokers clients and employees

      1.0
      Mar 17, 2026

      Don’t do it

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, bonus, remote work, pto , not much else

      Cons

      Micro managing, unrealistic expectations, favoritism, schedule bids by metrics,

      2.0
      Mar 16, 2026

      Toxic

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, PTO, remote, some team mates are cool and super helpful. But they don’t want you being too chatty. Process process process. The pay is low for the stress is gives.

      Cons

      The pet department has really gone downhill ever since they implemented their “AA” system, which is just terrible to work with. You have to meet their metrics which it’s great to have QA and claim evaluations in place however, they will dock points for the most minor things, but you’ll see AA process things incorrectly, the supervisors process incorrectly, the team leads process incorrectly…. But only the adjusters will get points docked and write ups. And now they expect you to find the AA errors and send it to them, then send it back to you to correct…. But if YOU made that mistake, points docked. In the beginning, before AI, it was a really great job to have, I felt proud to come into work like I was making a difference but it turned into such a demoralizing and depressing job. They stopped treating us like humans over the past 12 months. Hearing the email and task alerts is enough to give you PTSD.

      Viewing 37 - 39 of 6,429 Reviews
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      Glassdoor has 8,259 MetLife reviews submitted anonymously by MetLife employees. Read employee reviews and ratings on Glassdoor to decide if MetLife is right for you.