MetLife reviews

MetLife’s CSC’s are drowning in a workload that is unsustainable with limited support, metrics that are difficult to meet, and while working aside teams that have little accountability that our role has to take the hit for from external partners as the frontline workers. Things have come a long way but that’s almost laughable because so much improvement still needs to be made.

Sales people (Account Executives) are elitist and out of control. They blatantly abuse others with no consequences. They promise impossible services to group customers to make the sale then pass it along to others to find a way to make the impossible happen. It never does, and day to day contacts have to suffer from constant complaining from customers until they finally decide to cancel. Leadership has no backbone anymore, they don't stand up for their employees. We're just a dumping ground for everyone who doesn't want to do their own work.