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      Mercer

      Part of Marsh

      Engaged Employer

      Mercer reviews

      3.7

      69% would recommend to a friend

      (6,645 total reviews)
      avatar

      Pat Tomlinson

      40% approve of CEO

      61% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.6

      Career opportunities

      3.3

      Senior management

      3.3

      Compensation and benefits

      Mercer has an employee rating of 3.7 out of 5 stars, based on 6,645 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercer employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      2.0
      Feb 4, 2018

      Soul sucking billable hours

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people work there (hopefully that will last). I would have given 1 star otherwise.

      Cons

      Leadership changed in the past few years and became extremely focused on billable hours. You must exceed them to be average and the hours expected are already over the roof. All the effort and time put in and the raving reviews received from multiple people in multiple levels did not matter, all that mattered at the end was profit, revenue, hours. The company went down hill 2 years ago and it keeps going. 80% of the teams I was working with quit.

      2.0
      Jan 4, 2018

      Good concept, but the tools to do job properly are lacking

      Benefits counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid to study for insurance exams, company paid for insurance license, nice office environment, some good managers, nice co-workers, cafeteria on-site

      Cons

      Paid training for licensing exams consists of self-study and not much instruction. Training for job duties is too light and is mostly on the job training to the detriment of the clients you are supposed to assist. A lot of the "experts" supposed to help you seemed to be thrown in their role and are winging it. Many managers lack leadership and communication skills and seem to be thrown in their jobs. Much of your time you spend being the bad guy, not resolving clients' issues but skirting around them, like denying coverage due to technicalities. Departments seem to be pieced together with no organization. "Experts" contradict each other all of the time. Political conflicts between Norwood and Urbandale offices that prevent you from getting job done.

      1.0
      Dec 19, 2017

      Carrier Relations

      Senior consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing at all. This company is a sad case and they really should get a clue. They have no culture and need to learn transparency.

      Cons

      No transparency. No culture. Poor management and clueless higher ups. Poor recruiting process and all around bad relationships. Not a good company to work for.

      avatar
      Mercer Response
      8y
      Thank you for the feedback and for taking the time to write this review. I'm surprised and disappointed about your comments of no culture. Our engagement data consistently suggests that colleagues love working at Mercer because of our colleagues & clients. We are open to any additional feedback to help us improve, so please feel free to reply directly to me at GlobalEmployeeInformation@mercer.com and share additional context on your experience.
      Viewing 157 - 159 of 6,645 Reviews
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      Glassdoor has 7,716 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.