Mercer reviews

3.7

69% would recommend to a friend

(6,642 total reviews)
avatar

Pat Tomlinson

40% approve of CEO

61% positive business outlook

Mercer has an employee rating of 3.7 out of 5 stars, based on 6,642 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercer employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

7K reviews
1.0
Jul 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Good health benefits and mass transit benefits

Cons

Expectations to work ridiculous hours due to poor management decisions. Constantly told that if your not moving up you're moving out. Discrimination toward women with children.

3.0
Aug 5, 2023
Recommend
CEO approval
Business Outlook

Pros

There is $10,000 annual tuition reimbursement. They pay for actuarial certifications and give work time for exams. Used to be a pension & parking subsidy (parking costs $90/month in garage in Phx) but no more. Health benefits are good (although all high deductible plans, which work for me). Stock price is high. Take part in the 401(k) and buy stock! It adds up. If you join--try to negotiate as high a salary as you can since pay is not great. Use the tuition benefit and get an advanced degree in 2 years, stay a third so you don't need to pay it back, then leave. Bounce to a few other companies and come back if you want, since that's the only way your salary will increase decently. Good place for someone starting out or for someone coming from a state agency or MCO who can get a great salary. I gave it a thumbs up but would have liked to give it a neutral.

Cons

We were recently informed we are expected back in the office 3 days a week, unless we had already made our work from home status official (we were not made aware of this). Advancement process is inequitable--make friends with those at the top (or at least the top of your group). Really. Workload is too much for the reward. Pay is low unless you leave for a year. Then come back, make a lot more and get a promotion immediately or the following year. Stay and stagnate. Many left last year. No real repercussions for mediocre performance. No benefits for working night and day to meet/exceed client expectations and fill gaps others leave. Leadership does not want to hear even slightly negative feedback, which is necessary for positive change. Recent restructuring has raised billable hour goals to 1600 for virtually everyone this year (2023), which is a significant increase for many. (Although almost no nonbillable hours are expected outside of trainings, meeting as with supervisors and a few more quarterly meetings.). Employees mostly unwilling to go the extra mile. Leadership mostly unconcerned with opinions of the masses. Managers mostly will not help. Was a much more toxic environment, but working from home helped alleviate a lot of that. Backstabbing/sabotage is a real problem so beware. Most staff are decent; issues seem to be mostly involving managers/leadership staff. Disheartening to be an employee.

2.0
May 22, 2023
Recommend
CEO approval
Business Outlook

Pros

The initial trainers come with a good knowledge base.

Cons

Management are cold, disengaged & will initially fool most people into thinking they are supported. Quickly the negative company culture is obvious. I have been routinely ignored, bullied, had my physical appearance made a joke of and intentionally left without guidance. It seems company preference is to push staff towards handing in a resignation rather than the termination of staff contracts.

Viewing 79 - 81 of 6,642 Reviews

Glassdoor has 7,711 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.