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      Mercer

      Part of Marsh

      Engaged Employer

      Mercer reviews

      3.7

      69% would recommend to a friend

      (6,647 total reviews)
      avatar

      Pat Tomlinson

      40% approve of CEO

      61% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.6

      Career opportunities

      3.3

      Senior management

      3.3

      Compensation and benefits

      Mercer has an employee rating of 3.7 out of 5 stars, based on 6,647 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercer employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      3.0
      Apr 20, 2010

      -

      Associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      knowledge, experience, know - how

      Cons

      lack of life-work balance, a lot of internal politics

      2.0
      Apr 20, 2010

      Beware of Job Stagnation

      Participant services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and benefits considering it's a CSR position, also opportunity to obtain Series 7. It's a decent job if you're right out of college and can't get nothing else, but definitely short term, 12-18 months.

      Cons

      Demanding and stressful, it's easy going for the first 2-3 months but once the managers consider you're ready to take more advanced calls it's non-stop for 8 hrs a day. Every stat is tracked, it's all about meeting or exceeding Service Level Agreements (SLA). Also some callers can be very difficult, lastly job gets repetitive really fast and it's hard to move elsewhere within the company since the call center managers want to keep the good reps in their dept. in order to meet SLA.

      2.0
      Apr 13, 2010

      Room for improvement

      Senior associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Industry leader, breadth of service Global footprint

      Cons

      Inconsistent global policies -- especially pertaining to rewards and mobility Lack of robust training and development Below market salaries, especially for mid-level professionals (3-5 years)

      Viewing 6541 - 6543 of 6,647 Reviews
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      ReviewsMercer reviews

      Glassdoor has 7,718 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.