Pros
the loose culture Availability for overtime Insight to the industry trends
Cons
this job is absolute hell, the work environment is torture. Your are held to very strict stats and required to work 90% of your day taking calls. The firm as a hole is vastly understaffed as they dont meet the strict sales goals of parent Marsh & Mclennan. If you go to the bathroom for too long you will be scolded by management. The management they promote are extremely uneducated and unqualified, they get these promotions via unprofessional relationships. The computer systems mercer uses are incredibly horrendous causing frequent errors resulting in loss of money (401k) or coverage (health and benefits). Turn over is so high that they are forced to recruit through job fairs. Several staffing agencies are now hesitant to staff for Mercer call center because of the disturbing feedback of temps. The talented and intelligent reps are forced out of the company. Currently majority of qualified managers have left or are on their way out. The new members of management have zero experience in 401k or health and benefits, and have caused hundred of thousands of dollars worth of transaction errors that have been documented. (which means even more in undocumented errors that have gone unnoticed by clients)... The extremely high turn over even for a call center has resulted in large amounts of unqualified temps. These temps are unable to process things correctly because the management in place does not know how to process anything correctly. Currently the firm has an initiative to train new rep's on every line of business; IE pension, 401k, Health and benefits, 401k transactions. This will cut costs significantly for Mercer, however results in one rep who may have been there for a month hoping to leave handling the SSN's, Salaries, Person data, health information for hundreds of clients, several lines of business, and thousands of people. HAHA imagine the concept of trying to learn all that data in a month!! with out any degree!! and then being told you cant take 10 minutes to Poop. and to top it off your supervisor has no idea how to process anything either! quite the initiative. I wouldn't be surprised if either A) somebody writes a book on this place or B) Mercer becomes unionized. Scariest of all of this is that this company is in charge of peoples MONEY and HEALTH.
