Mercer reviews

3.7

67% would recommend to a friend

(6,657 total reviews)
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Pat Tomlinson

30% approve of CEO

60% positive business outlook

Mercer has an employee rating of 3.7 out of 5 stars, based on 6,657 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercer employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

7K reviews
3.0
Aug 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Forward thinking Diverse & inclusive Flexible working Nice people Nice office

Cons

Lack of support & compassion from management No time for personal development Staff are over stretched and stressed IT system needs an overhaul

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Mercer Response
6y
Mercer Colleague, Thank you for taking the time to provide your feedback. At Mercer we take a great deal of pride in our culture and values. We also agree that ensuring we have a diverse and inclusive workforce is essential, so we are happy to hear that you value your working environment just as much as we do. In respect your comments regarding lack of support and compassion from management, we are disappointed to hear this. The pace of change is faster than ever but we always strive to provide stability for all colleagues whilst adapting to an environment that is ever-evolving, innovative and focused on the future of work. This does mean that colleagues have to adapt to change. We understand how efficiency changes over the years can be challenging but we must also provide adequate support to our colleagues so we would like to hear more about how we can support you. With regards to your high workload volumes, at Mercer we take the health and wellbeing of our colleagues very seriously and hope that all employees have sufficient workloads. We would encourage you to speak with your people manager if your workload is unmanageable. Alternatively, if you would like to discuss this further, feel free to contact us at ColleagueFeedback@Mercer.com.
4.0
Aug 9, 2019
Recommend
CEO approval
Business Outlook

Pros

The people are amazing, they are the reason I stayed at Mercer for so long. Such a lovely bunch of friendly people, passionate about their work who will give it their all to make sure the job is done - giving it their everything!

Cons

This was known, and it was felt this was taken advantage of at times. Being the other side of the fence I am confident it wasn't the case, it was just office politics and budgets and efficencies etc, but the communications from senior management didn't reinforce this. Although they tried their best, a lot of the time I felt like a number and not a valuable member of staff.

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Mercer Response
6y
Dear Former Colleague, Thank you for taking the time to provide your feedback. We often hear from colleagues that the colleagues they work with are the things they value the most so we are pleased to hear that your experience with Mercer was reflective of this culture that we pride ourselves upon. We have taken your comments on board in respect of promotional opportunities. We are disappointed that you feel as though you did not have the meaningful professional experience that we strive to create for our colleagues. We take a great deal of pride in our culture, values, leadership and the career opportunities available to all of our colleagues. We will explore the feedback you have given us and if you would like to to provide more insight into your experience, feel free to contact us at ColleagueFeedback@Mercer.com We wish you all the very best for your future career endeavours.
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