Well, many, but here's some highlights:
- The tech is terrible. It's super old, brittle, and an assemblance of frail hacks that may have no technical peer. There are some old-timer engineers there that have built the system into a massive pile of "one offs" and "if client = x, then run" type solutions. Frankly, fixing it may be the biggest engineering challenge in the valley
- They use culture all the time, but nobody knows what it means. It serves to preserve a false loyalty to the company.
- The 2 founders are mercurial and in their own world. They have a cult-like inner circle, everyone else is running around on eggshells, never knowing if the next meeting will be the one when they are told they are no longer wanted. They claim to "value others," but their actions decry anything but
- They promise you an IPO, but once you get there, reveal scant details about it and asking about it is a character flaw, exposing that all you care about is money
- No bonuses, no 401k match, so-so parentlal leave; their comp is just not competitive. And with decelerating revenue growth, an eventual IPO may be a bit of a let down, assuming they make it that far and don't get sold off or taken PE
- Qualtrics seems to be eating their lunch, Medallia's software is expensive and requires expensive pro services, just to run. Want to add a survey question? Pay. Want to change a word? Pay.
