Marshalls reviews

3.4

57% would recommend to a friend

(7,628 total reviews)
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Ernie Herrman

55% approve of CEO

47% positive business outlook

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,628 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Feb 6, 2019

Look elsewhere

Recommend
CEO approval
Business Outlook

Pros

You meet some good people, and gain customer service experience.

Cons

The hours are not always steady, you work hard four very little pay, and asking customers to sign up for a credit card or getting reprimanded.

1.0
Oct 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Now I know to never work in retail for the rest of my life.

Cons

In the year that I worked there I was only trained to be a cashier, which limited me in the hours that were available even though I asked to be trained in other areas. I went home in tears on multiple occasions due to extremely rude costumers and lectures I would receive from management: example, not putting my receipts in order at the end of the night. Could count a couple of times where customers were so angry with me, was scared to walk back to my car at the end of my shift. Lack of consistency in training, I would get told how to do something a million different ways. Managers are penny pinchers, wouldn't give discounts when clearly deserved to a customer, would end up making me look bad. Not to mention they made me sell credit cards. I was told I had to discuss credit cards with customers until they told me no three times, most of my customers would leave so unhappy that they weren't having a genuine conversation with me. Felt like I was harassing people. I'd get lectured about selling credit cards daily, or if I needed to go to the bathroom.

Viewing 109 - 111 of 7,628 Reviews

Glassdoor has 7,843 Marshalls reviews submitted anonymously by Marshalls employees. Read employee reviews and ratings on Glassdoor to decide if Marshalls is right for you.