Marshalls reviews

3.4

58% would recommend to a friend

(7,619 total reviews)
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Ernie Herrman

55% approve of CEO

48% positive business outlook

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,619 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
3.0
Jul 9, 2012

Sales Associate

Recommend
CEO approval
Business Outlook

Pros

Flexible hours. Requests for days off usually accepted.

Cons

Gets very busy during the holiday season and at times you'll be the only one on the sales floor. Hard to manage everything alone.

3.0
Jul 9, 2012

Typical Retail

Recommend
CEO approval
Business Outlook

Pros

There are some nice people. They have nice clothes and home products.

Cons

Only 10% employee discount. Only 17 cent raise after 9 months. All they care about are figures. They will continue to hire more people even if you need more hours still.

1.0
Jul 7, 2012
Recommend
CEO approval
Business Outlook

Pros

-Paid weekly -Flexible (due to the lack of days/hrs) -10% discount? actually, that's about a $1 off of your purchase (seriously, so this doesn't even really count) and they rarely do the 20% discount for employees. They even offer the 10% to all customers if you get a credit card (which is all the cashiers are told to care about by management). Talk about making your employees feel appreciated.

Cons

I work at one of the busiest Marshalls' in Chicago (Six Corners) Where in the blue #ell do I begin? the person who posted "Never Again" is dead on!!! My old telemarketing job was honestly heaven compared to this place! (with way better pay. I took a cut) -NO HOURS: You will rarely get hours and can't do anything with your embarrassing checks (I was working 1-day weeks and 4hrs. a day for a few weeks) -SLAVE-DRIVERS: They're absolute slave-drivers!!! Doing the work of 2-3 people is the norm and management will get on your ass if something isn't completed. They take advantage of newbies if they see how well they work and give them more work to do because they can save money that way -FAVORITISM: Management picks favorites and treats those who do all the work like dirt (newbies. I actually snapped at a manager because he was picking on me in front of everyone and he backed off once I threatened to contact upper management. I have actually seen old associates laughing after they give orders and look on ahead as an associate does all the work. How amusing!) -THEY SEEM TO SEE TRIPLETS WHEN LOOKING AT YOU: Expect to be the ONLY person on the floor (having to do up to 2 price checks at a time is ridiculous) -WHAT PAY?: Shit-pay for the ridiculous amount of work you do -CHEAP: This store complains about the lack of payroll when they make $3 million a year (my particular store alone) -UNDERSTAFFED: They NEVER have enough associates on the floor or cash registers -NO PAYROLL? While we're all scrambling around and asking for more hours management will keep hiring new people but will never have them work the same shifts. Sometimes no one will be in a dept. for up to 4 hrs. -PAINFUL: Oh, did I forget to mention how badly your feet will hurt? pedicures don't last me a week. -DISGUSTING: One of the messiest Marshalls in the Chicagoland area. Customers destroy absolutely everything and we get blamed for it! -COME HERE, BOY: Because of the lack of hrs. they'll find themselves "needing" people and will expect you to be at their beck-and-call "can you come in, in about 15 minutes?" seriously? and if you say "yes" to them, expect to do more dirty work than usual. -RUDENESS: Inconsiderate customers who rip, throw everything in the store (and leave their drinks) and switch tickets not realizing that we can tell they've been switched b/c we know the ticket codes and you're actually wasting everyone's time because now a price-check will have to be done. Once a hat that was being sold turned out to be an old one that belonged to a customer who stole and just replaced that hat somehow. CANNOT WAIT TO LEAVE AND *NEVER* COME BACK!!!!!

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