1. The benefits are good, but the pay sucks. The pay structure might have been good 10 years ago when they set it up, but it's not good enough now especially when other entry level jobs in the same industry are paying more. There are bonuses in place for people who meet certain metrics each quarter, but they're not great, they're dependent on a broken system, and they take advantage of employees (putting in the work of 2-3 people should net you more than $200, guys).
2. The training process is a four week intensive program that a lot of people fail and most drop out of. That's not to say that it's difficult, but this job appeals to very few people who are intelligent and patient enough to stick with it. If you're actually self-aware and professionally focused enough to read this review before you apply to this company then you're smart enough to get this job and get through the training. Regardless, it's discouraging to work for a company that brings in relatively few people who want to stick around, and even more discouraging that the people who do stick around are sometimes (kind of) a mess.
3. On the corporate structure, our company is at the bottom. This means that any changes (like a department-wide pay increase or an upgrade to a glitchy, broken program **ten years out of date**) have to be approved by a corporate office that doesn't fully understand what we do or cares. The turnover rate for other departments outside of ours is pretty high so proving yourself to a higher-up and building a relationship can be pointless when they're gone a month later and they're replaced with a new person who just sees you as another faceless schmuck. Constantly having to define your role in this company over and over again even after you've proven your worth ten times over is incredibly demoralizing and defeating.
