Leadership Team is very detached and lacks basic knowledge around day to day and customer specific operations. Leadership's lack of customer knowledge leads to lack of direction and ambiguity.
Teams/segments are very silo-ed. Leadership Team makes decisions without understanding impacts and due to not understanding customer specific nuances, create a lot of rework and perception becomes Leadership is unapproachable in terms of proactive work and collaborative corrective solutions. Leadership detachment also leads to not understanding associate workload and morale.
Company also claims adherence to 5 principles but sadly, the principles are so subjective it's like reading a horoscope. One day you may be a Libra, Pisces, and Leo and the next day you could be a Taurus and Capricorn, so to speak. 5 Principles are also arguably outdated and lead one to believe the organization drives via looking in the rearview mirror as opposed to the windshield. Company IT systems are completely outdated and segmented into separate logins/applications for everything. Terribly inefficient, not a process driven organization, or an organization that is set up for agility or adaptability success in the long run.
Company and Leadership Team make top line ditch to ditch decisions which causes a lot of reactivity. Staffing moves are done in mass with little understanding of role nuances or customer based nuances that impact some roles. Perpetual cycle of hiring in new folks and then cutting back/restructuring once they figure things out.
Long term career plan is not as co-piloted as one would hope. You have input but ultimately, Leadership and Line Managers decide your next role and location. Calibration process is done via Leadership committee that due to detachment, really have no understanding of your performance.
Company is also considerably top and middle heavy in terms of leadership, which leads to restructuring frequently or trimming down lower level teams. Very symptomatic of high degree of politics playing favorite to actual performance.
