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Marriott International

Engaged Employer

Marriott International reviews

3.9

71% would recommend to a friend

(18,826 total reviews)
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Anthony Capuano

79% approve of CEO

64% positive business outlook

Marriott International has an employee rating of 3.9 out of 5 stars, based on 18,826 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marriott International employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

19K reviews
3.0
Jan 18, 2026

Average

Recommend
CEO approval
Business Outlook

Pros

Working in a branded hotel

Cons

Salary isnt the best even if you’re in a managerial position.

3.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

They have one of the best customer services that I have seen. We would have a meeting every morning about how we could improve customer service. The customers are always right and no request was too small or large. If it was a legal request they would do anything in their power to get the customer's request.

Cons

The employees were treated as if they were replaceable at any time. If it came to a choice between a customer’s word and an employee's, the employee would always be fired or punished. The customer was always right.

Viewing 253 - 255 of 18,826 Reviews

Glassdoor has 21,409 Marriott International reviews submitted anonymously by Marriott International employees. Read employee reviews and ratings on Glassdoor to decide if Marriott International is right for you.