1) Marken hires you under agency contract for a long period of time. I got confirmed after 2 months that the permanent contract will be given to me, but only got it 5 months later with management saying that « it is a long process ». Few months later, finally realised that the purpose of giving me the contract later was to make me not eligible for the annual bonus. 2) no training provided and all the responsabilities are on the CRMs. No one provides the keys to succeed at your job and often you get yelled at by higher management because your client escalated the problem. No one take ownership of the various issues caused by logistic and operation teams. 3) no possibility to progress if you are not the favourite of the bosses or working 80 hours a week. You’ll be sold something totally different than the reality. The service in itself is so bad that the Customer Service department has to bend over in front of their clients. If an issue occurs, you’ll be responsible for it whereas it’s another department who messed up. As Marken provides a 24/7 service, you’ll be always on the edge and will have difficulties to switch off. If an issue happened out of your working hours, you’ll still be responsible for it.