Does MSC Cruises pay their employees well?

According to anonymously submitted Glassdoor reviews, MSC Cruises employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at MSC Cruises. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at MSC Cruises?

60% of MSC Cruises employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MSC Cruises 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at MSC Cruises?

Assistant Waiter (18) , Guest Service Agent (16) , Customer Service Representative (12) , Manager (12) , Photographer (12) , Bar Waiter (9) , Hotel Cleaner (9) , Bartender (8) , Buffet Attendant (8) , Sales Associate (8) , Contact Center Agent (7) , Cruise Consultant (7) , GSA - Guest Service Agent (7) , Server/Waiter (7) , Amusement Specialist (6)

What are the pros of working at MSC Cruises according to real employee reviews?

"good salary and a really good way to enter in the cruise industry." ((in 33 reviews)); "You can chose your hours and my colleagues were nice." ((in 16 reviews)); "Great people to work with and travelling the world for free" ((in 15 reviews)); "Great benefits" ((in 11 reviews)); "They promote internally as much as possible so the advancement opportunities are good." ((in 7 reviews))

What are the cons of working at MSC Cruises according to real employee reviews?

"Long hours and always on call" ((in 18 reviews)); "no respect for crew members, don't have such a system, even managers don't know what to do, how to deal with employees nor customers." ((in 12 reviews)); "Awful Pay" ((in 9 reviews)); "if you are not Italian, you don't have rights, Long hours of work and the worst environment." ((in 8 reviews)); "No training and lack of training for management" ((in 7 reviews))

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MSC Cruises

MSC Cruises reviews

Compare reviews

3.6

60% would recommend to a friend

(307 total reviews)

Gianni Onorato

71% approve of CEO

63% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.5

Culture & values

3.4

Career opportunities

3.3

Compensation and benefits

3.2

Work/Life balance

3.2

Senior management

MSC Cruises has an employee rating of 3.6 out of 5 stars, based on 307 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MSC Cruises employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

307 reviews

5.0

Apr 25, 2026

Job opportunities

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good working environment, People contact. Constant learning.

Cons

Not enough hours offered because it was Work Experience whilst at College.

5.0

Jan 27, 2026

Msc cruises

Waiter

Recommend

CEO approval

Business Outlook

Pros

I worked as a waiter onboard MSC Cruises, delivering full-service dining to international guests in a fast-paced, high-volume environment. I focused on providing friendly, efficient service, handling guest requests, and working closely with the kitchen and service team to ensure a smooth dining experience.

Cons

Promotion opportunities are limited, and there’s very little time off.

5.0

Nov 19, 2025

MSC CM UK Ltd.

Security department

Recommend

CEO approval

Business Outlook

Pros

Supportive team and manager, strong opportunities to grow and learn, and a positive environment where everyone helps each other succeed.

Cons

Nothing significant to note at the moment.

Viewing 1 - 3 of 307 Reviews

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