MAA reviews

3.7

74% would recommend to a friend

(764 total reviews)
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A. Bradley Hill

80% approve of CEO

68% positive business outlook

MAA has an employee rating of 3.7 out of 5 stars, based on 764 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MAA employee rating is in line with the average (within 1 standard deviation) for employers within the Bienes raíces industry (3.8 stars).

Reviews by job title

764 reviews
4.0
Jun 8, 2021
Recommend
CEO approval
Business Outlook

Pros

The 401k is pretty good, and there's decent potential to move up. You'll learn valuable professional skills in etiquette as well as sales. There's many locations to work at across primarily the east coast. If you don't mind working some weekends, the work schedule can be advantageous.

Cons

The job seems simple enough at first to follow up with prospects, answer phone calls, and tour people to look at apartments. But residents complaining, whether about the state of their apartment, their noisy neighbors, or how incompetent you are because you can't accept their payment for rent or whatever it might be really wears you down. Since they're the customer, all you are able to do is apologize and let them yell. Also, it may not say so, but scrubbing toilets and picking up dog poop will be part of your job as well. You'll work every other weekend, and there isn't much room for creativity since most ideas will come from corporate memos. Depending on your maintenance staff, you could be hearing lots of complaints from the residents.

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MAA Response
4y
We value your input shared here and appreciate your advice to management. Thank you for your review.
1.0
Jul 5, 2020

AVOID

Recommend
CEO approval
Business Outlook

Pros

*You get an hour for lunch *Convient parking

Cons

*Management is very unprofessional *The unorganized place I've ever worked *Extremely low pay

1.0
Jan 26, 2020

Houston Region Issues

Recommend
CEO approval
Business Outlook

Pros

Opportunity to advance. Company is growing

Cons

I can't speak to other markets, but the company's core values and the way the properties operate in Houston are incredibly different. One of MAA's core values is operating with integrity, but when it comes into practice this is not the case. In the Houston market employees are consistently undervalued. They seem to have the mentality that everyone is replaceable. In 2019 there was turnover of at least 8 property managers for various reasons, but most stemming from poor leadership. Many of these managers had been with the company for 5 years or more and one going back over 10 years. When an employee asks for help you are consistently asked to consult the ever growing online database of policies and procedures. If you make a judgement decision that contradicts something from this online database you are berated by your superiors for not knowing the policy. But if you ask too many questions you will be pegged as someone not able to be independent, and forfeit any chances of being promoted. In addition to their lack of employee appreciation, MAA also actively and openly employees shady business practices when it comes to their vendors. Vendors who are willing to adjust invoices to read something different than the work that was done are able to continue working for MAA. Vendors who will not employ these shady business practices will be turned away, and replaced with vendors who will. This is all done so that work can be done and coded as a capital invoice when in actuality the work being done is a regular business expense. This is done because bonuses are based on your expense budget, and GOI. Capital expenses are completely separate, and are not part of the bonus structure for the managers. This is all being done with the knowledge of senior leadership. This type of company culture only seems to continue to get worse with each year. As more pressure is put on the markets to balance occupancy and rent growth. This constant struggle is exceedingly difficult when your direct supervisor tells you to focus occupancy over rent growth, but the company COO and CEO are constantly telling you not to give up rent growth for high occupancy. Leaving MAA was one of the best decisions of my career.

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MAA Response
6y
We appreciate your opinions and advice, here. Thank you.
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Glassdoor has 782 MAA reviews submitted anonymously by MAA employees. Read employee reviews and ratings on Glassdoor to decide if MAA is right for you.