Does Lush pay their employees well?

According to anonymously submitted Glassdoor reviews, Lush employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Lush. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Lush?

58% of Lush employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lush 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lush?

Sales Assistant (575) , Sales Associate (324) , Supervisor (141) , Retail Sales Assistant (61) , Sales Ambassador (48) , Production Assistant (44) , Retail Sales Associate (40) , Seasonal Sales Associate (40) , Store Manager (38) , Sales (34) , Retail Assistant (32) , Manager (27) , Shop Assistant (24) , Trainee Manager (22) , Stock Assistant (21)

What are the pros of working at Lush according to real employee reviews?

"The pay is good and you get a good discount on items" ((in 165 reviews)); "Great Enironment and People!" ((in 118 reviews)); "All good and great team" ((in 104 reviews)); "The training they provide is good." ((in 101 reviews)); "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." ((in 99 reviews))

What are the cons of working at Lush according to real employee reviews?

"Poor management and lies about being an ethical company" ((in 202 reviews)); "Managers always watching how well you’re upholding the sales standards which can make the job feel pressured sometimes." ((in 105 reviews)); "Long hours and bad to work into the night" ((in 42 reviews)); "One particular supervisor always had something to criticise, you could never do anything right, definitely not someone you could go to for help." ((in 36 reviews)); "I don’t get how you want us to make big transactions but pay us low salaries" ((in 35 reviews))

Lush reviews

3.7

58% would recommend to a friend

(2,210 total reviews)

Mark Constantine

52% approve of CEO

36% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Senior management

3.0

Career opportunities

Lush has an employee rating of 3.7 out of 5 stars, based on 2,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Sep 27, 2016

Ethics and great fragrance really make it worthwhile

Trainee manager

Recommend

CEO approval

Business Outlook

Pros

Full training provided, generous staff discount, worthwhile bonus scheme at management level, freedom to experiment as manager and drive own store to success

Cons

Lack of area management and dedicated Human Resources department within company means experiences in stores can be inconsistent; experiences will vary greatly from shop to shop depending on manager

4.0

Sep 27, 2016

Not enough pay for the job we do! Overall good.

Retail sales assistant

Recommend

CEO approval

Business Outlook

Pros

Fantastic staff discount - 50% with lots of opportunity to try the products at home. Sometimes we receive a special staff box of new products. Supportive management with an open door policy and very understanding of mental health struggles. Working with amazing products that actually work. Being able to make a difference to peoples' days by recommending products that can change their confidence greatly. Whole team gets along and I have made a ton of friends through the company! I have met my friends for life through lush and the communication even out of work is great. Plenty of chance for overtime but no extra pay. Generally a very very fun job Great staff training and meetings Opportunity for additional roles within the workplace for example social media and parties. Everyone is paid equally Great experience for CV as companies know Lush staff are very confident with good sales skills.

Cons

Management sometimes tend to push you way too far even if you're uncomfortable. Some standard staff act like management and are way too bossy. Too much authority when they don't actually have any! Certain supervisors are not understanding and are disliked by the majority of sales assistants but management fail to do anything about it. Low pay for the job we do. It is way more intense than most sales assistant jobs and we have a lot more responsibility. The company can definitely afford to pay more to their staff! Founders have said that instead of high pay we get staff discount - most of us would much prefer more pay. Shifts are often too short and breaks are unpaid. Even if you're having a bad day, you're forced to push people into sales. This is not good on a bad mental health day.

1.0

Sep 24, 2016

Lush Canterbury

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Great company, awful management. Should be more checks on in store bullying.

Cons

Cliquey, have overheard management bad mouthing other staff members, extremely aggressive management style, pushy and intimidating. Bad with holidays and many good team members let go.

Viewing 2089 - 2091 of 2,210 Reviews

Jobs at Lush

Summer Seasonal Ambassador - Lenox Square

Retail Construction Project Manager

Casual Sales Ambassador - Oxmoor Center

Part Time Floor Leader - American Dream Meadowlands

Part Time Floor Leader - Lenox Square

Lush

Lush reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Ethics and great fragrance really make it worthwhile

Not enough pay for the job we do! Overall good.

Lush Canterbury

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