Does Lush pay their employees well?

According to anonymously submitted Glassdoor reviews, Lush employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Lush. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Lush?

58% of Lush employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lush 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lush?

Sales Assistant (576) , Sales Associate (324) , Supervisor (141) , Retail Sales Assistant (61) , Sales Ambassador (48) , Production Assistant (44) , Retail Sales Associate (40) , Seasonal Sales Associate (40) , Store Manager (38) , Sales (34) , Retail Assistant (32) , Manager (27) , Shop Assistant (24) , Trainee Manager (22) , Stock Assistant (21)

What are the pros of working at Lush according to real employee reviews?

"pay was good and products" ((in 159 reviews)); "Great Enironment and People!" ((in 122 reviews)); "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." ((in 100 reviews)); "Good training and employee discounts" ((in 99 reviews)); "Worked there for 10 years as my team was great." ((in 98 reviews))

What are the cons of working at Lush according to real employee reviews?

"Poor management and lies about being an ethical company" ((in 200 reviews)); "A couple of the managers have created an atmosphere of making staff turn against each other in order to feel accomplished." ((in 100 reviews)); "Long hours and bad to work into the night" ((in 42 reviews)); "Only one male supervisor is actually good at his job, girl supervisors want to help but have no power, team nice but catty atmosphere" ((in 38 reviews)); "I don’t get how you want us to make big transactions but pay us low salaries" ((in 35 reviews))

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Lush

Lush reviews

3.7

58% would recommend to a friend

(2,213 total reviews)

Mark Constantine

52% approve of CEO

36% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Senior management

3.0

Career opportunities

Lush has an employee rating of 3.7 out of 5 stars, based on 2,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Sep 23, 2025

Busy but fun

Sales associate

Recommend

CEO approval

Business Outlook

Pros

- Always something to do - Staff are friendly - Can get broken products

Cons

- Lots of smells - Super busy

4.0

Sep 23, 2025

Good company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

living wage, paid birthday leave

Cons

high emotional engagement expected always

2.0

Sep 20, 2025

A lot of pressure and micromanaging.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Great discount on products and the free spa voucher is a nice gift for employees.

Cons

Constant pressure of being watched by management and being made to approach customers who clearly don’t want to engage in conversation (which is their right). Every shift started with a focus which often involved some sort of points scoring game which felt childish and immature. You could’ve made a massive sale that day and genuinely worked hard, but if you didn’t have any points on the board for the game you would be viewed as not making an effort.

Viewing 133 - 135 of 2,213 Reviews

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Lush

Lush reviews

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Busy but fun

Good company

A lot of pressure and micromanaging.

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