Lush reviews

3.6

57% would recommend to a friend

(2,214 total reviews)
avatar

Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.6 out of 5 stars, based on 2,214 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Sep 19, 2021

Clique culture

Recommend
CEO approval
Business Outlook

Pros

50% discount on most of the products.

Cons

The shop I worked at was very cliquey. After a few years of working in the clique culture that is Lush it wore my mental health down to an all low. The HR department is abysmal. That’s if you can call them an HR department. I had a couple of complaints about people using derogatory words around/towards me and they labelled it as a “misunderstanding”. Cultural appropriation Overbearing trainers who think they are hot stuff even though people like myself are fully qualified in beauty therapy and know more about the ingredients than they do. They shove Health Assured down your face even when you tell them you are receiving outside help for your declining mental health. This was shoved in my face FIVE times AFTER I told them I didn’t need it. Management gaslight employees

1.0
Aug 3, 2021

Avoid

Recommend
CEO approval
Business Outlook

Pros

Sociable atmosphere and environment whilst working here, staff generally meet up outside of work to socialise. Rotas are somewhat flexible, great colleagues to work with and mostly nice customers to serve.

Cons

Gaslighting managers, Illegal employment practices, no HR department, lack of ED&I knowledge and have performatively tried to fix this with no real actions or intentions. Green washed, overpriced products that are harmful to the environment. Overworked and stressed staff.

1.0
May 18, 2021
Recommend
CEO approval
Business Outlook

Pros

-Great products - Living Wage - Benefits / Discount - Company's ethos

Cons

- Management in house - Clique staff - Unreliable management - Pushy - Lies within business

Viewing 73 - 75 of 2,214 Reviews

Glassdoor has 2,757 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.