Does Lush pay their employees well?

According to anonymously submitted Glassdoor reviews, Lush employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Lush. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Lush?

58% of Lush employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lush 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lush?

Sales Assistant (575) , Sales Associate (324) , Supervisor (141) , Retail Sales Assistant (61) , Sales Ambassador (47) , Production Assistant (44) , Retail Sales Associate (40) , Seasonal Sales Associate (40) , Store Manager (38) , Sales (34) , Retail Assistant (32) , Manager (27) , Shop Assistant (24) , Trainee Manager (22) , Stock Assistant (21)

What are the pros of working at Lush according to real employee reviews?

"The pay is good and you get a good discount on items" ((in 163 reviews)); "Great Enironment and People!" ((in 125 reviews)); "The training they provide is good." ((in 102 reviews)); "Great colleagues to work with" ((in 101 reviews)); "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." ((in 100 reviews))

What are the cons of working at Lush according to real employee reviews?

"Poor management and lies about being an ethical company" ((in 198 reviews)); "Long hours and bad to work into the night" ((in 41 reviews)); "One particular supervisor always had something to criticise, you could never do anything right, definitely not someone you could go to for help." ((in 40 reviews)); "I don’t get how you want us to make big transactions but pay us low salaries" ((in 34 reviews)); "Bullying is rife and head office are aware of the issue but refuse to do anything about it." ((in 31 reviews))

Lush reviews

Compare reviews

3.7

58% would recommend to a friend

(2,209 total reviews)

Mark Constantine

54% approve of CEO

36% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Senior management

3.0

Career opportunities

Lush has an employee rating of 3.7 out of 5 stars, based on 2,209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Feb 1, 2026

Not worth it

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Good discount 2 freebies a month

Cons

You're expected to do a lot of work for London Living Wage. You're expected to be a massage therapist, a children's party host, a sales assistant and a skincare consultant all in one. Aside from the two freebies you get each month, you'll mainly get damaged goods such as bath bombs that have been dropped on the floor and so aren't hygienic. Not enough time to clean the store properly.

3.0

Jan 29, 2026

Not worth it

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Free products occasionally and other staff are great.

Cons

Not worth the minimum wage. There are no bonuses for sales made.

3.0

Jan 29, 2026

Pump n Dump Store

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The seasonal, hired-on team members of the time of my employment were very nice and made the time spent enjoyable. Customer experience was pleasant, not too many unpleasant experiences. Freedom of dress code, pay was decent.

Cons

There is an evidence of favoritism or suspicions involvement with specific employees and it leads to the improper treatment to others, may it be other employees or customers. Lack of leadership skills, false ethical values, location, crew members; all cons. Hours provided in a sloppy manner, meaning variable and unpredictable work schedules. Zero accountability held to upper management for wrongdoings.

Viewing 52 - 54 of 2,209 Reviews

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Lush

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Not worth it

Pump n Dump Store

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