Lush reviews

A lot of problems. Workplace is very cliquey. A lot of poor organisation from head office. Constantly felt stressed to hit targets and pressure customers. Worst of all was workplace bullying. Not only was I bullied by my manager but I watched 6 of my fellow team members get bullied who all left because of it. Head office was alerted but no action was taken against the manager even though they were very aware of the happenings. Very disappointing that a company that says it's so ethical allows bullies to flourish into management jobs. Head office were ultimately useless and did not provide me or my team any support whatsoever.

Myself and a few other staff members were bullied, and though head office was aware of it, no action was taken to the individual who was bullying staff. Of the 6 people that left in a 12 month period, 5 were due to the bullying. A great divide between stores and head office. It appears that as long as the store is making money, HO does not care how managers treat their staff members. This results in favoritism, bullying, power struggles, and overall tension in stores. As a company that began in the UK, there are standards that are expected of the Australasian team that are not reasonable. Different country, different people, and different clientele should result in different products, sales tactics, and KPOs. Sales tactics are extremely aggressive, and sales assistants are encouraged to hound customers with strategies such as not asking the customer if they would like to be touched with product and to instead tell them to give them their arm for a demonstration.