L'Occitane reviews

3.3

49% would recommend to a friend

(1,111 total reviews)
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Reinold Geiger

78% approve of CEO

45% positive business outlook

L'Occitane has an employee rating of 3.3 out of 5 stars, based on 1,111 company reviews on Glassdoor which indicates that most employees have a good working experience there. The L'Occitane employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

1K reviews
3.0
Jun 27, 2012
Recommend
CEO approval
Business Outlook

Pros

Products are lovely, and the employee discount is on par with what I have received in other companies. I loved their product philosophy, and the charity work the company engaged in. They also hire talented people, but lose them quickly due to bad upper management.

Cons

I left for a couple of reasons. While the company had a clear product philosophy, their sales philosophy was fluid and ever changing, depending on who you talked to. The one constant was that you were never doing it all right. They also handle personnel issues poorly. When someone was hired who wasn't working out, HR told you tough cookies. Our manager reported to his chain of command within a new employee's probationary period that there was a problem and received no support. By the time they finally did fire that person 18 months later, the staff of the store had turned over twice, including two store managers in 6 months.

4.0
Jun 25, 2012

Great atmosphere and product

Recommend
CEO approval
Business Outlook

Pros

Wonderful product, training, customers and environment. One of the best retail environments I have worked for. Associates work well together, not like b

Cons

Pressure to sell specific products, computer system goes down a lot. Sometimes store merchandising directives are more complicated than they need to be.

2.0
May 28, 2012
Recommend
CEO approval
Business Outlook

Pros

Amazing products, wonderful tradition, delightful customers. The discount is reasonable, though nothing to write home about. Words are lacking, but so is inspiration.

Cons

Rapid departure from tradition, shoddy middle management, complete and utter corporate disdain for retail level. The company does not seem to have an interest in long-term employment or advancement. Price increases are frequent and significant - all the more interesting given that it negates the (marginal) increase in employee discount.

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Glassdoor has 1,984 L'Occitane reviews submitted anonymously by L'Occitane employees. Read employee reviews and ratings on Glassdoor to decide if L'Occitane is right for you.