L'Occitane reviews

Wages are low, upper management has unrealistic demands for endless reporting and tasks with tight deadlines that leave little time for selling. They expect one person to do the work of three people. Micro management gets in the way of sales & customer service. Daily sales sales targets are often absurd for stores with lower traffic, which makes it impossible to achieve the monthly bonus. If you do make or surpass your sales target it's still not good enough if you don't sell enough Divine cream. Smaller stores have one person on staff to open & close and are overwhelmed by too many tasks & tight deadlines, so much so that when a customer comes in they start to feel resentful. The computer system is very slow and breaks down constantly. The internet provider is in France & they don't have emergency 24 hour tech support! Twice it was down for 24 hours, (once during Christmas), which meant we had to do hand written sales all day & then input all of these sales before the next day's opening when the system was working again! Every month there are pages of new specials that require inputting different codes for each product & half the time they don't work. This makes the sales associate look unprofessional and keeps the customer waiting = bad customer service! Many customers are in a hurry and simply walk out. The company is very disorganized and communication is bad. Emails come in constantly from several different departments who obviously don't communicate with each other. All have last minute tasks & demands that "will only take a minute" but actually take hours to complete.

So disorganized! They blame everyone for their mistakes. No matter how hard you work, you will not get promoted unless you have a friend in senior management. They take no accountability for anything but demands accountability from boutique employee's. If you give a realistic view of the business and it's shortcomings you are then "excuse driven". This company may care about the environment but cares nothing about it's employee's. Reviews are very negative. Feedback from senior management is very negative. I imagine this was once a great company to work for. Not so much these days.