L'Occitane reviews

3.3

47% would recommend to a friend

(1,111 total reviews)
avatar

Reinold Geiger

78% approve of CEO

43% positive business outlook

L'Occitane has an employee rating of 3.3 out of 5 stars, based on 1,111 company reviews on Glassdoor which indicates that most employees have a good working experience there. The L'Occitane employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

1K reviews
2.0
Mar 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Work-Life balance, Sometimes free products, Contests with free products, Discount, My team were fun for the most part. DM was nice (albeit had a reputation amongst the store for being useless and constantly unavailable)

Cons

very poorly managed, terrible inventory control, horrible lack of communication from upper management

4.0
Feb 20, 2015

pretty good considering it's retail....

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good employee discount, Small environment, nice people and good co workers

Cons

Sometimes felt "out of place" or talked about

2.0
Feb 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Gratis and excellent products. Training is ok. It used to be better when you had an actual class. I wonder if it became too expensive because now it's just watch a video and written information. It's still ok though because trainers seem to be available for questions.

Cons

Challenges employees face: zero support from upper management, lip service only, they require employees to give give give and all you get back is gratis when you'd rather have ACTION. Managers are often required to manage 2 stores but only some get more pay for it. If upper management doesn't like the manager then the whole staff pays for it. They hire inexperienced managers and assistant managers and expect them to work out but part-time staff end up managing and coaching these "managers". District Managers only seem to focus on large and flagship stores then wonder why things fall apart. They also expect you to work in subpar conditions like lack of heat in winter. Every winter they act like this is something new. Give Us a Break or at least look into the situation. Ask about the turn over rate if your applying for a job. If management were as good as the products this could be A Great Pace to Work but they just don't seem to realize the people selling the product are to be valued. I'm beginning to wonder if this really stems from Ronald Geiger, the owner. This company is all talk no action. Employees working alone in stores from morning until closing. Not Safe and not healthy. Managers send the schedules to district managers and they just let it happen. If you're a product at L'occitane you're golden - if you're an employee - tough luck. It's taken years to write this - finally lost hope. Very sad.

Viewing 976 - 978 of 1,111 Reviews

Glassdoor has 1,987 L'Occitane reviews submitted anonymously by L'Occitane employees. Read employee reviews and ratings on Glassdoor to decide if L'Occitane is right for you.