Training was lacking in Pharmacy. It's a sink or swim. Manager was absent all month, Assistant Manager was gone 9 of my 14 days of employment. Pharmacy Tec I was to train with had great knowledge of Dept. However she lacked tact in training. Conflict with Job duties. 1st day, 5 employees in the area, I said hello to all and introduced myself, only 3 acknowledge my hello.
Each day, I went in lost, Job details were not expressed, 2nd week I found store room. Daily job rotation sheet was posted, found it on day 6,
One visiting Pharmacist commented, she didn’t understand how they were training me. She asked the senior Tech who was training me, or if the Senior Tech was to. Senior Tech stated “I’m just to answer His questions”
“Ready Fill” computer program is nice, once you have experience with it. However, limited training was provided. In HR, while reviewing computer program, two were used for training. Tandem, terrible program, was used for part of the training, than their new “Ready Fill” program was shown.
Training just showed “fixed” copy of pull down windows, no interaction for trainee.
They have a manual for trainees to the Dept. However, none were available for me. Assistant Manager stated “it was Human Resources responsibility to supply it.” I was in Management for over 20 years, when new hires arrived; I made sure all training materials were ready.
Job goals for new hirers were not explained. I was told I was too slow in counting out prescriptions. I said “than, you don’t want me to double count” (Senior Tech the day before, scolded me for not doing this) except for controlled prescriptions, which are always doubled counted. Assistant Manager replied, no don’t double count anymore.”
From my work station viewing the drive up window was hard to see, she said I needed to respond to the window faster.
Next to last day when I worked there, Floater Pharmacist requested me to fill an order with 6 RX’s in it. Although it was not next in line to fill. I was about half way finished. Senior tech, saw what I was doing, and jumped me, because I was filling out of schedule, the RX above this had turned Yellow and needed filled. Senior Tech snooty said, I was taking too long.
I have friends who work at other Kroger’s Pharmacy, they love it. Their training was done while working with another employee for a week.
Assistant Manager was talking with HR, stated she needed more techs, and however didn’t want any “School” trained. That I wasn’t working out.
I was so sorry I ever took the job with Kroger’s At Lewis Center; they need help setting up a training schedule.
When I told the assistant manager, that day, would be my last, she smiled.
Kroger, just because a person has an advance degree, doesn’t make them Management Material.
I feel if I would have been in my late 20 or early 30 and a Female, I was at this time the only male, except for the Manager. I would have received a better reception and training.
