Kroger reviews

3.1

42% would recommend to a friend

(24,210 total reviews)
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Rodney McMullen

31% approve of CEO

36% positive business outlook

Kroger has an employee rating of 3.1 out of 5 stars, based on 24,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kroger employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

24K reviews
2.0
Jul 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Serving our customers is often the best and occasionally the worst part of what we do. Many of our associates are very hard working people who come to work with a great attitude. People have to eat so we know there will always be a demand for our services.

Cons

I have only worked in the Atlanta Division so I can only address what I know. Kroger is a dog-and-pony show. We clean up real well when we think visitors are coming. Management is routinely abused (and sometimes abusive because some of us think that is the only way to manage). Unrealistic expectations and limited human resources create unnecessary stress and tension at work and at home. For most of us (not many, but most) there is no work-life balance and those of us who can find other work are actively seeking other employment causing a drain in young and creative talent. Trust and morale are at an all time low. We don't serve our customers anymore. We perform tasks. Considering leadership, personal growth, benefits, etc., we don't understand the concept of "positive" leadership. It is rare, and personal growth is more often than not determined by who you know, who is willing to mentor you or be an advocate for you or what your last name is. Even the best of us get tired and become weary when eventually we understand that the game is not the same for everyone. This organization is surely not what Barney intended.

2.0
Jun 5, 2014
Recommend
CEO approval
Business Outlook

Pros

Kroger pays well for retail pharmacy, perhaps a slight hair above the average. They have a lot of good **ideas** that could help progress the profession.

Cons

Long hours, no scheduled lunches or breaks, a never-ending list of new "Key Retailing Best Practices" that micromanage everything you do down to use the Tab key on the keyboard vs. the mouse, increasing responsibilities with decreased tech and pharmacist hours... Kroger also has a knack for promoting less than qualified individuals to higher ranks (everything seems political or popularity based; not performance based).

1.0
Apr 4, 2014

Kroger will never become #1

Recommend
CEO approval
Business Outlook

Pros

Low to Decent pay, health insurance, nothing more.

Cons

-The company's core values and true customer service is flawed and Kroger will never become the number 1 retailer. The company's HQ and new values that are relayed down to store level are merely brought to the attention of all department heads, but never told to regular associates. Stores goals are to become an 80% in customer satisfaction by 2015. My store is below 60% and most are below 70%. It's because these values and services are not enforced by management. It's preached from head store managers because they're required to by the district manager, but never follow-up on at store level. Most store managers are task oriented and do not affiliate or socialize with their employees, unless they must. Promotion only comes by managerial hierarchy. There is no recognition or compliments given by store managers. I did my best to acknowledge my associates, intervene when necessary to better serve the customers. Their management training program is b.s.. It's preached at divisional offices where it's a fantasy world of perfection. Totally, different from the real world at store level. There is no training given or done by your "mentor manager". You are merely another bagger/slave to them and they don't want to think about you or teach you anything. Kroger is also very prejudice and discriminatory. Having worked in the Southwest region for over 10 years now I've seen many cases of discrimination. One, at most of the stores more than half of the courtesy clerks aka baggers are "slow". Kroger does this because they are perfectly content with paying somebody minimum wage forever. * Several cases occurred during my time with the company that were outrageous. One was a man with a disability who was discriminated at a store in the Dallas area. His manager terminated him one week before he became a co-manager.

Viewing 127 - 129 of 24,210 Reviews

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