Kmart Electronics Service Associate/Manager reviews

2.8

2% would recommend to a friend

(68 total reviews)

Edward S. Lampert

2% approve of CEO

Electronics Service Associate/Manager employees have rated Kmart with 2.8 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Electronics Service Associate/Manager professionals have an average working experience there. Kmart is rated 21% below average by Electronics Service Associate/Manager professionals compared to other employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

68 reviews
2.0
Nov 13, 2013
Recommend
CEO approval
Business Outlook

Pros

Good hours, close location, general job tasks were easy to learn and do.

Cons

Poor management, ridiculous runarounds trying to get time off for anything, poor choices made by management. Took time off once to go with (now ex) boyfriend to a military function, was called halfway there and demanded I come back to work because the person who was supposed to cover didn't show, despite having no way back aside from boyfriend and if he hadn't shown up to the function, he would have been listed as AWOL. Also went through a store manager change during my time there, and not only did the new manager cut stock hours but made electronics associates pick up the slack, leaving the department unattended and at risk for theft (and a major theft DID occur when that happened on at least one occasion).

1.0
Nov 7, 2013
Recommend
CEO approval
Business Outlook

Pros

Decent pay compared to other retail companies in the area. Interview process was relatively relaxed, and the hiring process was fast.

Cons

Almost my entire experience with Kmart was negative. Most obviously, continuing from one of the "pros", the interview process was very simple. The reason for this was that the Kmart I worked at hired virtually every person who applied to the store. The interview was even scheduled during the application, before they even looked at this. They hired everyone because they expected to lose most of their employees within a few months, and because unemployment was high at the time they were able to get away with that. As a result, they really did not care about any of the employees individually. If an employee had an concerns they would almost directly say "If you don't like it, leave". Secondly, Sears cards. They told you that you had to sell a certain number of cards each day. They would say they were the highest-volume store in the region (Which was a lie), and would threaten to fire you if you couldn't convince a certain number of customers each week that they needed a credit card with ridiculously high interest rates. If a customer got declined due to credit checks, you got no recognition for trying. Some evenings I would only get a few customers, making it impossible to sell enough cards for them. Thirdly, the entire store was ridiculously understaffed. Starting my second day, I was scheduled alone with no other employees. I would often need to cover three or four departments at once, alone, even when just starting. Fourth, they judge employees on completely ridiculous standards. Your actual performance (aside from credit card sales) played little in their assessments. They had an automated system in place to fire employees based on "infractions". When I was working there, I was three minutes late one day. That counted as an infraction on your record. Clearly there is a need for punctuality, but they would set their clocks ahead, and would threaten to fire anyone who was more than "two minutes late", even if their clocks were wrong. Fifthly, they told my friend they were going to fire her for having to leave due to a family emergency. They said (as I witnessed), that if she left because of the emergency she shouldn't bother coming back. In slight defense of the company, HR afterwards said that shouldn't have happened. The person who initially fired her came up with an excuse that they were going to fire her anyways for a different reason, however. and HR did not seem to even investigate at all. This is when I left the company. Lastly, they would schedule you horribly for their own convenience. Often they would schedule 7 days a week, for four-five hour days. This way you were not full time, but they could have you there every day. They would let virtually no employees be full time, as they did not want to have to pay for benefits. Also, I was told that there were employees there that had been there for eight years and never got any raises outside of what was required for minimum wage, however I have no way to personally verify this. All in all, this is a company that I would never recommend to anyone. I have worked for many different retail chains, and Sears Holding Corporation is by far the worst I have ever worked at. Perhaps it was the specific managers at my store at the time, but something is clearly wrong when you hire almost anyone and still can't keep a staff.

3.0
Oct 28, 2013
Recommend
CEO approval
Business Outlook

Pros

Job wasn't particularly difficult, usually gives you fair amount of breaks and lunches on a regular basis

Cons

Long hours and hard to get through management's head that I'm a student and can't work at certain times. I was often scheduled exactly 15 minutes shorter than I would need to get an hour lunch, which was very frustrating to work for basically 8 hours but only get half an hour to eat.

Viewing 43 - 45 of 68 Reviews

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