Pros
Honestly a decent discount and some of the products are genuinely great. The pay seems good at first but MY GOD, it will not ever be enough for what is expected of you. You will make lifelong friends through a shared experience of borderline slavery and workplace bullying, plus the fact that you will be together 10 hours a day, every single day.
Cons
I don't even know where to begin with this, it was THAT bad. 1. The entire company is an absolute sham. There is NO customer service number you can give to anybody, they provide you with an email address to pacify any disgruntled customers who feel rightfully ripped off (that I have never seen any proof of it's legitimacy), the no receipt = no return policy is so outdated and causes so much embarrassment having to explain the awful policy 100 times a day. 2. The company is borderline racist. The shade ranges are frankly humiliating, any person darker than Beyonce (at a STRETCH) will not find a suitable shade in powder, bronzer, concealer, foundation, contour, literally nothing. And if a darker shade by some miracle does exist, the customer will leave either red or grey. Kiko have absolutely no concept of race outside of white european and it's disgusting. 3. You were hired as a 6 hour sales assistant? Good one! Enjoy your 36 hour weeks as a keyholder despite NO raise in pay for a more demanding role! The entire job is cleaning (and then being told it's not clean enough), being sent passive aggressive emails for not hitting ridiculous KPIs, and dealing with complaints. Good luck. 4. Speaking of KPIs, the entire reason their stores aren't hitting KPIs is because they CONSTANTLY have everything on sale. The brand is literally known for being a budget, cheap store despite Kiko's best efforts to appear luxurious, because they can't go a week without slashing everything to 50% off. People will wait to shop until a sale is put back on, because they know if they wait another four days, their £10 mascara will be £3.99, and that is all they will buy. So explain to me how they expect £20 transactions from the majority of customers, when you can get six nail polishes for £7.50. 5. If you have a complaint about a hostile work environment, a toxic manager who may or may not possibly be violating HR regulations in a plethora of different ways, workplace bullying or ostracising by blatantly picking favourites, you might as well just hand in your notice because the area managers DO. NOT. CARE. In fact, they let the person *being complained about* oversee the investigation into the matter, because that's how you create open, honest dialogue about a serious accusation, obviously. Instead, they would rather you walk on eggshells around emotionally volatile colleagues for over a year because they just can't be bothered to actually do anything about it. So that's cool. Also if money goes missing from the till, there is no investigation into, y'know, theft, but you do have to replace the money from your own pocket. Which I don't think is actually legal, but werk.