KAYAK reviews

4.4

88% would recommend to a friend

(401 total reviews)
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Peer Bueller

100% approve of CEO

77% positive business outlook

KAYAK has an employee rating of 4.4 out of 5 stars, based on 401 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The KAYAK employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

401 reviews
2.0
Jul 5, 2019

Hollow corporate culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Fast paced industry; great learning grounds for non-travel professionals -Brand recognition and resume builder

Cons

At its early years, Kayak was blessed by the results of its initial strategy in the US, leading to its IPO and acquisition by the Priceline group. Now, the company finds itself still recovering from a hangover that was the re org of its global commercial team, 2 years a go. Coupled with a few mismanaged acquisitions (Momondo/Cheapflights) and a merger with Open Table, the company is primed for a tough road ahead. Competitors like Google Flights and Skyscanner caught up and outpace Kayak on product and as a performance channel for its partners. The global commercial team is small for the revenue it brings which leads to saturated titles and even bigger egos. The leadership team often chooses to fight internal battles to leverage or protect their own growth rather than welcoming different points of views, or simply executing on ideas that will help the business as a whole. This results in a clicky and toxic environment where result-driven work falls flat, because in the end it was all a fake meritocracy where "who you are close to" becomes the true success currency. Recently, there were attempts to improve the culture and internal process, but these efforts lacked authenticity, and ultimately, rewarded the very same leaders who turned a blind eye to the issues prior.

2.0
Mar 10, 2020
Recommend
CEO approval
Business Outlook

Pros

- Great product - filters! - Nice offices - Stanford, Berlin, Copenhagen. - Smart people for the most part - Nice colleagues, those in Stamford and Copenhagen. - They won't offer help but if you ask, many team members will happily give you training on stuff. - Okay salary, market rate - Good perks such as tuition allowance etc

Cons

-While the people are smart, many of those in upper management are very fake -Upper management in North America are cliquey, racist and only hire within their own ethnicity - There's a lot of backstabbing that goes around in the commercial team in the US - The commercial team in London is better but the way it's being run is a joke. - A few members of upper management has been rated very low in the assessment tests given by HR to staff, so choose your bosses wisely. - Tech teams aren't as agile as they think and they don't get with the times. - Many internal systems are old, clunky and plain embarrassing. - It depends where you're situated, but many teams esp in Asia and San Francisco have zero work life balance

1.0
Oct 29, 2019

Pretentious and Very Fake

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- offices are well presented, employees have their own desks and enough space to work effectively and can be in their own bubble to be productive - generous snacks and social events - offices are quiet and allow a focused workflow - because everybody works and is productive, there's a great buzz in the air - generous allowance when traveling on company expense

Cons

- if you've been hired externally, you're not allowed to settle into the company or learn how their processes work. Kayak has its own software and internal programs, it is expected of you to know the ins and outs of the company ideally from your second day onwards. After 3 months you should be best buddy with everyone and have acquired the expertise of someone who's done the job for 6+ years - Colleagues are fake and will throw you under the bus at any given opportunity. Unfortunately, most don't understand the concept of trust and can't communicate effectively. e.g. if there's a problem they will lie straight into your face that everything is ok, but they will ambush and bad mouth you to your manager. On the one hand, they want you all to be best friends and a "family" (I don't need another one, I already have a family!) but as soon as you think you're building meaningful relationships, you're backstabbed. - Kayak doesn't like change hence why only a handful of selected core employees are allowed to stay. The rest is Hire and Fire - a lot of very young inexperienced people with big job titles and no actual manager responsibilities - Hire and Fire. Kayak is well known for this shady and highly questionable practice, a lot of talented people out there avoid Kayak and Recruiters don't want to work with the company anymore - No one is safe. You can do an amazing job, receive outstanding praise and the next thing you know you get fired for no reason (or the most pettiest reason). Redundancy is unfortunate, but at least be fair and give people honest feedback and a chance in the form of an improvement plan. - Once fired they will treat you like a criminal including post shaming at its finest. Not sure if this is how you want to treat former employees as word spreads fast in the industry and I can see clients being put off by this. - American Company with zero understanding of European culture. US Employment at will (fire at any given moment without reason) does not exist in Europe - Very aggressive towards introverted employees and no drink shaming. Extroverted employees who binge drink and come to work drunk after a Social are celebrated as heroes - ALL work Socials are binge drinking sessions - a lot of boring, pointless and unnecessary meetings in which 50% of the time is wasted on repeated conversations what has already been said over and over discussing aspects but not moving forward. Kayak people love to hear themselves talk, even if agenda of the meeting was clear and fully understood they insist you "say something" and repeat back like a 5-year-old that everything was understood. Doesn't matter what you say even if it's not relevant or productive - Managers don't practice what they preach, hence why mega fake and pretentious. Lead as an example! - No team structure. Manager is "too busy" to do their actual managing responsibilities, team is too junior and if there is a senior member they are most likely stacked with too much work so you're constantly left by yourself figuring things out (esp dangerous in the onboarding stage) - Employees are played against each other by senior management. Threats to not receive promotions, pressure and intrigues - the workload is insane for the little pay they offer - Employees who chat all day are favoured to those who work and want to remain professional - extreme interference in your personal life and lifestyle - You don't even get an exit interview - the company is not interested in keeping positive relations to former employees, they rather waste money for further recruiting and new hires which will be fired after 3 months - career opportunities only to those who've worked there for two years and win a competition, so if you're not backstabbing, binge drinking or prepared for other controversial practices you have no future at this company

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Glassdoor has 468 KAYAK reviews submitted anonymously by KAYAK employees. Read employee reviews and ratings on Glassdoor to decide if KAYAK is right for you.