Does John Lewis & Partners pay their employees well?

According to anonymously submitted Glassdoor reviews, John Lewis & Partners employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at John Lewis & Partners. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at John Lewis & Partners?

66% of John Lewis & Partners employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated John Lewis & Partners 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at John Lewis & Partners?

Sales Assistant (558) , Sales Associate (286) , Selling Assistant (197) , Selling Partner (159) , Catering Assistant (153) , Customer Assistant (97) , Retail Assistant (94) , Retail Sales Assistant (88) , Customer Service (81) , Partner (75) , Operations Partner (74) , Retail Sales Associate (71) , Supermarket Assistant (60) , Customer Service Representative (56) , Team Manager (50)

What are the pros of working at John Lewis & Partners according to real employee reviews?

"Good benefits including discount and pension and sabbatical." ((in 380 reviews)); "A building full of great people most of whom worked hard and were proud to work for John Lewis." ((in 369 reviews)); "and good pay" ((in 333 reviews)); "Staff are friendly and easy to travel to being in the city centre" ((in 203 reviews)); "Supportive and friendly colleagues" ((in 195 reviews))

What are the cons of working at John Lewis & Partners according to real employee reviews?

"Poor management and lack of engagement." ((in 297 reviews)); "Some managers have a bad habit of micromanaging and fail to see the bigger picture." ((in 248 reviews)); "Long hours and weekend shifts to cover late night and weekend store opening hours but to be expected for retail." ((in 175 reviews)); "No career progression at all" ((in 54 reviews)); "Not very flexible working hours." ((in 47 reviews))

John Lewis & Partners reviews

3.8

66% would recommend to a friend

(5,078 total reviews)

Jason Tarry

87% approve of CEO

45% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

John Lewis & Partners has an employee rating of 3.8 out of 5 stars, based on 5,078 company reviews on Glassdoor which indicates that most employees have a good working experience there. The John Lewis & Partners employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

5K reviews

1.0

Jan 21, 2026

Awful

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Discount was good at Waitrose and JL

Cons

Awful management from top down , bullying culture , no support for staff , very cliquey , recruit from within which creates absolutely poor level of quality, no respect for anyone who wants to do their best and make a career

5.0

Jan 21, 2026

John Lewis review

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Brilliant 25% discount which is good

Cons

Very competitive to be offered a permanent job as they only take staff on temp basis.

3.0

Jan 19, 2026

Part time employment as University Student

Selling assistant

Recommend

CEO approval

Business Outlook

Pros

People you work with are lovely. As a student, there are much worse places to work!

Cons

Direction from upper- store management is chaotic. Very inflexible when it comes to taking time off: Store policy dictates staff must either work Christmas Eve or "Day of Sales" [27th Dec]. (Obviously not ideal if you're a student living away from home!)

Viewing 97 - 99 of 5,078 Reviews

Jobs at John Lewis & Partners

Night Replenishment, Supermarket Assistant

Supermarket Assistant (Guernsey)

Kinning Park, Scotland

Supermarket Assistant

Night Replenishment, Supermarket Assistant (Jersey)

Night Replenishment, Supermarket Assistant