JetBlue reviews

Micromanagement is terrible Restricted where you can work Communication with management can be tricky The customers Back to back phone calls

-Micro management with unreasonable metrics. They want you to average under 13 minutes handle time of calls. A good amount are escalated calls as our business partners typically handle general calls. -Business Partners don't appear to have correct level of training as we spend a good amount of time cleaning up their mess or handling customers upset speaking to out of country crew members who don't seem to know the policies -the bullying of customers -upper management seems to have no idea what they are doing. Communication is delayed, we've had a few payroll errors. They want the best customer service in the shortest amount of time offering customers options instead of saying no but then told no compensation can be allowed. They are always contradicting themselves. -pay rate and yearly "increase" is a joke. It takes two years to give us a raise. In 2023 we were advised to be competitive they would give us a $1 raise. They couldn't afford to give it out until Jan 2024 and said we would only be paid $0.50 increase the first year and the final $0.50 the second year. -jetblue pushes CMs to take time off or opt outs to save on money hiring more outside of states so job security feels likes it's in jeopardy -if you are on a assignment let's say working with another department or position like temporary supervisor you do not get paid more. -if you work more than 40 hours a week you do not get paid overtime pay you get paid regular hours because that is what you traded for -if JetBlue offers overtime they offer overtime at regular pay with the option of receiving unpaid voluntary time off that has to be available and approved -incentives for CC is only for approved applications -jetblue offered pay increase for only those that reached top metrics with low handle time, first call resolution , and chats per hour instead of giving us proper raises. This is unfair because some CMS take mosaic calls only and their stats are obviously going to be lower that those handling primarily escalated calls. -job freeze on customer support. Let's be real if your reading this and they are hiring for the position then things may have turned around. At this time they are trying to go away or keep customer support in the states in a very small number because it will save them money any way possible. -shady moral business practices. Taking away CMs pay for ESP to try and adjust to only paid that additional amount while taking ESP calls but they were hired. -merging groups and telling CMs option is to leave, move to customer Support for lower pay, or change departments -online training can be a joke for new processes being introduced -cannot work remote outside of state in other city lets say SLC cm comes to MCO for vacay they cannot work here or at the centers -if your Internet goes out its our reasonability to get our times covered and if you can't you're SOL. We have Tech time to fix the issue unpaid and if cannot work I was advised by sup to bring my equipment to a family member or friends home to work or take the flags.