JW Marriott reviews

3.5

59% would recommend to a friend

(1,046 total reviews)

56% positive business outlook

JW Marriott has an employee rating of 3.5 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JW Marriott employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews
5.0
Feb 25, 2025

Great place

Recommend
CEO approval
Business Outlook

Pros

Great place to work and nice hotel, nice benefits

Cons

Nothing bad to say about this hotel.

1.0
Feb 24, 2025

AVOID

Recommend
CEO approval
Business Outlook

Pros

The only good part of working here is the employees. They are some of the kindest, most hardworking people I’ve ever met, and we all trauma bonded through the everyday chaos. They’re the only reason this place manages to barely function.

Cons

The new management at this Marriott location is incredibly disappointing. They provide little to no support for employees, even when they’re not busy, and seem more focused on dining at various hotel outlets than actually managing the team. During rush hours, they are nowhere to be found, often sitting in their offices while the short-staffed team struggles. Employee turnover is high, and the restaurant is consistently understaffed—many shifts operate with just two servers and no bussers or hosts. The food is extremely overpriced and inconsistent, and policies seem to change daily without clear communication. If you’re considering working here, I strongly advise against it. Look elsewhere for a better work environment. Avoid at any cost.

Viewing 109 - 111 of 1,046 Reviews

Glassdoor has 1,345 JW Marriott reviews submitted anonymously by JW Marriott employees. Read employee reviews and ratings on Glassdoor to decide if JW Marriott is right for you.