Intuit reviews

Something about the culture and environment at Intuit is changing. People are leaving - in droves, myself included. The culture isn't being translated to the new employees so they've lost a bit of what makes them special. While there are some fantastic leaders at Intuit, the leadership of the team I worked for was toxic. It decimated morale. The hardest workers were going unrecognised, work life balance became non-existent and there was an air of demotivation. This was not helped by the fact that some people in the team get away with delivering absolutely nothing, because no one in management is stepping in. This is a problem in many organisations of course, but I cannot understand how people who spend months doing absolutely nothing, just talking about plans, getting others to do their work and never delivering go unchecked. It baffled me. I kept thinking, what's the point of killing myself when it's okay to do nothing. At the point of my leaving the company was unrecognisable from what it was. Some of the best and brightest had left. Honestly I hope that changes made to the leadership and the removal of the toxic elements brings the company back to greatness, but I'm not holding my breath.

Training was inadequate. The software you are supporting is at best flawed. Management not supportive and behaves as if only out for themselves. They reach out to tax professionals for the seasonal work but do not adequately describe the actual work you will be doing - that you will need a strong IT background and that they expect you to field customer IT related calls. You will be dealing with a bunch of customers who are generally not the type you are accustomed to dealing with - expect to get screamed at by unhappy customers