• Predominant culture revolves around a clique of people that makes it difficult to feel welcomed or wanted.
• Certain colleagues are often condescending in the way they explain concepts and are sometimes visibly aggravated.
• Ingenico has the management style of the 1980s/1990s with the technology of 1998 trying to compete with the best tech/payments companies in 2018...Simply said, processes are outdated, our approach and response to issues is often slow to start, and there is a great disconnect between San Francisco (regional office) and Netherlands (Headquarters). We often have an "Us Vs. Them" mentality when it comes to our Headquarters colleagues which not only leads to resentment but it prolongs arguments about how we handle our processes and how we shape our path forward. Needless to say, we have to create unnecessary, manual work-around solutions for problems competitors have addressed long ago.
• Underpayment given the considerable added responsibilities and manual workarounds piled on our Operations workforce.
• Management sometimes does not know the basics of what their own teams work on. Management is sometimes more focused on reporting or workflow management rather than assisting the team, learning the process, and helping manage the work the team does. We are often treated more as glorified customer service employees and our management focuses more on enforcing silly metrics rather than focusing on reducing the work backlog caused by manual work-arounds or lack of communication from Headquarters.
• Bleak growth potential within the company. Turnover rate is rising this year and management has failed to address this with their actions.
