Informatica Senior Technical Support Engineer reviews

5.0

100% would recommend to a friend

(11 total reviews)
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Amit Walia

100% approve of CEO

100% positive business outlook

Reviews by job title

11 reviews
5.0
Apr 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Positive environment Management has ears and listens to employees Pay scale on par with Industry

Cons

Being a small company, career growth might be slow and people working here may not even realize that!

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Informatica Response
11y
Hi, Happy to see that you are having a great time at work and really positive about the company. Thank you for taking the time to share your views. GCS management has taken up multiple initiatives and sessions in the last year to guide team members on the career development and growth opportunities. We would certainly like to hear from you about your feedback on career development. Please feel free to get in touch with me or anyone from the management to discuss about the same. Thanks, Yashaswini
5.0
Aug 27, 2008
Recommend
CEO approval
Business Outlook

Pros

I find the job itself challenging as it offers the opportunity to work with many different operating systems and databases. The team I work in is top notch and for that reason again it is pleasant to work here as you know you are part of a team that achieves well. The benefits package seems pretty good and I feel that I am well paid for the job I do. I also find the role of support rather than administration a challenge and much more exciting than the unix/dba background I came from. We also get more recognition than most support teams I think, I do not know of other organisations that have a global support kick off each year, we've been to Paris, Beijing and Toronto and each time we go it is a total blast.

Cons

If I had to make a criticism it would be that I honestly do not know where I would go next. I am committed to remaining in support however I am not aware of another organisation where I would work with a similar breadth of technologies. Also, here we manage our cases from 'cradle to grave' as opposed to the traditional 1st, 2nd and 3rd line approach. If I were then to move to somewhere like that I would be stuck with either losing some of the technical depth I enjoy or alternately losing some of the customer contact, neither of which I would be happy with.

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