If I had to make a criticism it would be that I honestly do not know where I would go next. I am committed to remaining in support however I am not aware of another organisation where I would work with a similar breadth of technologies. Also, here we manage our cases from 'cradle to grave' as opposed to the traditional 1st, 2nd and 3rd line approach. If I were then to move to somewhere like that I would be stuck with either losing some of the technical depth I enjoy or alternately losing some of the customer contact, neither of which I would be happy with.