IBM reviews

IBM Global Services is motivated to take on as many large, outsourced support contracts but provide the cheapest support possible. Constant staff cuts and uncertainty of future work, despite outsourced accounts justifying the need for staff and elevated levels of support. Managers sometimes change frequently with little notice. Supported customers don't realize the diminutive staffs that are supporting their accounts and demand high levels of service.

If you want to get overworked, unpaid and under appreciated, this is the place you want to be. I have never seen management try to cut corners to save a buck than I have in the Systems and Technology Group. And not to mention the sheer incompetence of team leads not making an effort in order to distribute accurate and correct test plans in order to complete necessary projects on time. Once the project does reach it's completion date, there is no appreciation expressed for the hard work or overtime spent in order to meet project deadlines by management. It's off to the races to try and complete the next disaster of a project that you're assigned.