IBM reviews

3.9

78% would recommend to a friend

(107,244 total reviews)
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Arvind Krishna

77% approve of CEO

68% positive business outlook

IBM has an employee rating of 3.9 out of 5 stars, based on 107,244 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IBM employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

107K reviews
1.0
Mar 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Good learning opportunities if you network well with other employees and search for applicable classes online.

Cons

Terrible lack of involvement of management structure with little to no guidance given about the apprenticeship or completing it's requirements. The mentors were assigned but given no instruction or incentives to teach, often treating apprentices as secretaries, handing off their menial administrative tasks or refusing to put in any extra work to teach them at all. All the education and experience received was gained by networking with project managers other than my mentor and were hours I volunteered to complete on top of my regular account work, which I received no extra pay for but was working or studying up to 80 hours a week. My Front Line Manager was constantly on vacation or working from home and never addressed any of the issues or concerns that were raised about the apprenticeship. One mentor scolded or talked down to me regularly, so loudly, that multiple employees could hear and expressed concern about. However, when this issue was brought to my manager, I was treated as though I was the problem and forced to give justification as to why I should not be treated with such disrespect. Since the apprentice salary charges educational hours to IBM rather than individual accounts, they are assigned to accounts that are overburdened or maxed out on hours to be used for free labor and after the apprenticeship, any jobs offered were not market salary rates and were barely even above current earnings.

1.0
Jan 3, 2020
Recommend
CEO approval
Business Outlook

Pros

As a new graduate this is going to be your entry point into the world of IT, consulting or business management. It's a good 'starter' as the requirements for entry are pretty low, and no experience is needed. My recommendation is, get your 1-3 years of experience to pad your resume and move on.

Cons

Client Innovation Centers (CICs) like the one in Halifax are a "cost neutral" opportunity for IBM. It's a way for IBM to get cheap labour to service clients that require certain linguistic or cultural considerations (i.e. speak English or French, be able to get a security clearance) that other CICs (India, Philippines) don't always meet. It's not a "core" IBM, but rather almost like a 'subsidiary' experience. To put it simply, your lack of experience and basic entry requirements translate to cheap grunt work like activities (like execution of testing scripts, manual entry, excel entry, programming etc). This translates to low salaries, and a slow promotional curve. From a culture and from a growth perspective this makes IBM's CIC a rotating door company as the salary is significantly behind what the 'core' IBM pays (i.e. in Toronto, Montreal, Vancouver etc), there is some sense of being second-tier. Don't expect to get to high level bands in the center (i.e. 8 / 9 ~90k / 100k cad ) in your first 6-8 years. Bands 6G start at 40k, and have significant number of steps to promote. The band structure 6G - 6A - 6B - 6 - 7A - 7B - 7 - 8 - 9 takes about 1 year per promotion. Point two, the center is utilization driven and you're expected to meet a 95.7% target (which translates to 44-50+ hours / week) - if you don't meet the target (which is not under your control as the work you're assigned isn't always there) you're going to be passed on for promotion opportunities. Some of these require client approvals too, i.e. you're re-sold to the company at a certain rate (e.g. $40/hr), and if you get a raise (e.g. you become $45/hr) the company you're assigned to do work for can reject that promotion and request a cheaper resource instead (you end up on bench). You will average about 12% per promotion, to get promoted you must be rated a rock star / rising talent or an exceptional employee. The complexities behind promotions don't make it worthwhile to stick around for more than 2-3 years, it's simpler and faster for you to get a higher salary by applying to a different company with the experience you have gained instead.

4.0
Nov 29, 2018

Great company

Recommend
CEO approval
Business Outlook

Pros

Very stable positions and a ton of things learning

Cons

Too much bureaucracy The restructuring process are some times waste of time, and confusing some times

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