IBM reviews

3.9

78% would recommend to a friend

(107,230 total reviews)
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Arvind Krishna

76% approve of CEO

68% positive business outlook

IBM has an employee rating of 3.9 out of 5 stars, based on 107,230 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IBM employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

107K reviews
1.0
Jun 24, 2020
Recommend
CEO approval
Business Outlook

Pros

If you're a permanent role: 13.5 months of salary discretionary bonus tax-advantaged Housing allowance pretty good medical insurance (AIA) If you're a contractor: 10% gratuity upon contract-end For both perm and contractors (your manager could disapprove any of the following reimbursements if they want to chase the revenue KPI): support allowance (you still have to support even if you're not eligible to claim for this allowance) capped mobile service plan reimbursement (bring the laptop assigned to you and have tethering ready when you're "off-work" or on vocation) capped taxi reimbursement (only applies to receipts after 22:00)

Cons

There's a reason IBM changed the slogan from "Work-life balance" to "Work-life integration" a few years ago. Consider you've given up your work-life balance the day you accepted the offer: Depending on your role, you are overloaded with 300%-500% workload. Unpaid overtime work is normal, you would be working at least 10 hours a day (excluding the lunch break), and depending on your project, you might be required to provide 24x7 production/BAU support parallel with your normal working hours. That means your supposedly after-work life would be frequently disturbed by sms + whatsapp + phone calls, no matter you are sleeping, on sick leave, on annual leave, or on compassionate leave. There is nothing tech about IBM, the management (from Band 8 Project Managers to CEO) are all revenue-driven, tech & innovation are not the concerns as long as their accounts' revenue meet the KPI. That means as long as mainframe and other legacy tech is still generating income, they would love to assign resources into that. That's what you got when the management & decision makers are all non-tech person. They are more like salespersons.

1.0
Nov 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Generic benefits of working for any big company. Name recognition, lots of training materials of varying quality, large network of people who may or may not be willing to help you at all

Cons

I’ll address the most probable rebuttal first: Client Innovation Centers are not a complete representation of IBM, but any company that creates and enables a facet of their organization with this many issues should seriously reevaluate. They do not pay enough for the work you do. This is not just a subjective claim, simple research on the job title at other companies tells you you’re getting underpaid. You do not get the experience/flexibility in experience they claim you get. If you stay with the company for 20 years you may be able to get the exposure you want. But the first 5 o so years, you have virtually no control over what you learn. You can be as motivated and outspoken as you want, but they will put you wherever there is a need. Management is patronizing and disrespectful of our reasonable complaints of being underpaid and (contractually) overworked. The job I accepted listed 50% travel, but the CIC is at the whims of their big clients, so you will probably travel 100% (every Monday - Thursday or Friday). Somehow though, the fault comes back to you as the little pawn of an employee for not reminding everyone higher than you of your travel limits. During Christmas time of 2018, we were asked to forfeit our “use it or lose it” vacation time because “IBM is not doing well in Q4 because of consultant vacation time.” This is the epitome of disrespecting work life balance. Do I think the CEO would have agreed with this, had she been there? Probably not. Does that matter? No. How did a game of bureaucratic, corporate telephone result in multiple managers in multiple different meetings asking employees to not take vacation during the holidays to see their families? Horrible tone at the top.

1.0
Jul 17, 2018
Recommend
CEO approval
Business Outlook

Pros

Good stepping stone to a different job. Experience working directly with engineers and a variety of different job roles as a designer. Good practice advocating for users to people who aren't used to thinking about them.

Cons

Where to begin. For one thing, IBM is letting middle management is drive it into the ground. Every step forward taken by very talented engineers and designers is eventually ruined by a complete lack of vision, strategy, and alignment by an unbelievably bloated middle management layer. Marketing teams are allowed to set product strategy based on questionable "market research" and also promises product capabilities to the public that are completely unrealistic (e.g. Watson for Oncology). It borders on unethical at times. There is no money for raises and promotions - unclearness and even dishonesty about this is rampant. There is zero transparency, and absolutely no engagement from HR to support individual employees. Every few months hundreds of employees are "RA'd" ("Resource Action," which = layoff).

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