Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Holland America Line?

49% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (27) , Manager (16) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"good benefit including free cruises and friends and family discount." ((in 57 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 43 reviews)); "paid vacation, cruise benefits, work from home" ((in 27 reviews)); "Good work environment and good salary compared to other companies" ((in 14 reviews)); "Great workplace and team." ((in 14 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"Poor management" ((in 54 reviews)); "Sharing a room and low pay" ((in 46 reviews)); "Not enough deck officers for the workload and low salary for European officers." ((in 31 reviews)); "Long hours and flight standard low" ((in 31 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 14 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

Holland America Line reviews

3.4

49% would recommend to a friend

(647 total reviews)

Beth Bodensteiner

74% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Holland America Line has an employee rating of 3.4 out of 5 stars, based on 647 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.5 stars).

Reviews by job title

647 reviews

5.0

Mar 27, 2016

Guest Service Host/Seasonal

Guest service host

Recommend

CEO approval

Business Outlook

Pros

Meet new people, share my love of Alaska and the entire North West with our many visitors. Always busy always something new and exciting to do. Not mundane, I had many duties.

Cons

The work days are long and the evening shift got very late.

1.0

Mar 21, 2016

Total mess, mangers are a joke

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Workload is reasonable and environment is relaxed.

Cons

Third world office far away from downtown. Very little to no cooperation among all the different teams and departments. Teamwork is also discouraged by the managers. Little pay and lots of overtime for employees, even though they constantly promise you the opposite. Obviously, constant turnover of the team. Beware of managers that are polite in front of you, but shamelessly badmouth everybody behind their backs.

3.0

Mar 10, 2016

Sales

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great cruise benefits after 1 year

Cons

Uncertainty and the slow rate of instituting new policies due to operational merger are hurting the company and its employees.

Viewing 493 - 495 of 647 Reviews

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